Ops Excellence Specialist: Digital Transformation & WMS

Pandora; Glen Burnie (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and wellness benefits

Retirement savings

Learning & development opportunities

Employee discounts

Paid time off

Competitive pay

Job summary

Pandora AME Operations is seeking a Specialist, Operations Excellence to drive digital transformation across our warehouse, logistics, and customer experiences. You will refine and rollout WMS, TMS and inventory management functionality, partnering with NAM and global Agile teams.

In this role you will plan UAT, E2E testing, and defect resolution, while maintaining process maps and training materials. You will translate business needs into scalable system solutions and help deliver scalable,

Qualifications

• 3-5 years of experience in operations, warehouse systems, supply chain technology, or a related field.
• Strong working knowledge of Warehouse Management Systems, ideally Hardis WMS.
• Experience supporting warehouse, distribution, logistics, or fulfillment operations.
• Proficiency in Agile ways of working and tools such as JIRA and Confluence.
• Hands-on experience with UAT, E2E testing, regression testing, and defect management.
• Strong system configuration, troubleshooting, and incident management capabilities.
• Ability to translate business requirements into practical and scalable technical solutions.
• Strong communication and stakeholder management skills across operational and technical audiences.

Responsibilities

• Serve as a subject matter expert supporting digital transformation across operations.
• Translate operational needs into system solutions for WMS, TMS, inventory management.
• Represent NAM operations in global Agile initiatives with developers and stakeholders.
• Participate in sprint planning, backlog refinement, retrospectives, quarterly planning, and other Agile ceremonies.
• Plan and execute UAT, E2E, regression testing, and defect validation for new system functionality.
• Manage system configurations, troubleshoot functional issues, and support incident resolution.
• Maintain process maps, system documentation, functional requirements, and training materials.
• Develop and deliver training for Super Users and End Users to drive successful system adoption.
• Identify and implement opportunities to improve processes, system functionality, efficiency, and the end-user experience.
• Partner across local and global teams to deliver scalable solutions that support Pandora's OMNI ambitions.

Skills

Agile methodologies

Stakeholder management

Communication skills

Problem solving

Tools

JIRA

Confluence

Hardis WMS

Job description

Pandora AME Operations is seeking a Specialist, Operations Excellence to drive digital transformation across our warehouse, logistics, and customer experiences. You will refine and rollout WMS, TMS and inventory management functionality, partnering with NAM and global Agile teams.

In this role you will plan UAT, E2E testing, and defect resolution, while maintaining process maps and training materials. You will translate business needs into scalable system solutions and help deliver scalable,