Pandora Team Lead Supervisor, Fulfillment

Pandora; Glen Burnie (MD); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

Learning and development opportunities

Employee discounts

Paid time off

Job summary

Pandora in Glen Burnie, MD, seeks a Team Lead Supervisor for Fulfillment to guide daily distribution center operations. You will supervise a team of associates, manage labor and resources, and drive safety, quality, and service excellence.

You will analyze performance data, champion process improvements, and partner with staffing agencies and cross-functional teams to meet business objectives. Strong leadership and communication are essential.

Qualifications

• Bachelor's degree preferred in a related field.
• 3–5 years of leadership experience in a warehouse or similar environment.
• Experience leading hourly and temporary workforces in fast-paced settings.
• Strong understanding of inventory control, labor management, and process improvement.
• Experience with WMS, RF tech, and MS Office.

Responsibilities

• Lead daily warehouse operations across assigned areas to meet safety, quality, productivity, and service goals.
• Supervise and coach a team of full-time and temporary associates to build a high-performing workforce.
• Monitor operational metrics and take action to address gaps and improve results.
• Allocate labor and resources to meet changing business demands and priorities.
• Foster safety culture and ensure compliance with policies and regulations.
• Drive continuous improvement through root cause analysis and process optimization.
• Partner with cross-functional teams and staffing agencies for workforce planning.
• Support hiring, onboarding, training, and cross-training for readiness and development.
• Ensure adherence to SOPs and improve efficiency, quality, and customer experience.
• Maintain accurate records, reporting, and performance documentation.

Skills

Leadership experience

Warehouse operations knowledge

Data-driven decisions

Communication & coaching

Safety & process improvement

Education

Bachelor's degree in Supply Chain, Logistics, Ops Mgmt, or related field

Tools

WMS

RF technology

Microsoft Office

Job description

Team Lead Supervisor, Fulfillment, Pandora AME Operations

As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About the Team:

The Warehouse Team Lead Supervisor plays a critical role in ensuring the safe, efficient, and effective operation of our distribution center. This position provides frontline leadership across warehouse functions, including receiving, inventory management, replenishment, fulfillment, packing, shipping, and value-added services. As part of the Distribution Center Leadership Team, you will help drive performance, develop talent, and foster a culture of safety, accountability, and continuous improvement while delivering an exceptional experience for both internal and external customers.

As a Warehouse Team Lead Supervisor, you will lead and develop a team while ensuring operational excellence across assigned areas of the distribution center. You will leverage data, processes, and people leadership to drive productivity, quality, and service results while maintaining a safe and engaging work environment. This role requires a hands‑on leader who thrives in a fast‑paced, high‑volume operation and is passionate about developing people and improving processes.

Your Role as a Warehouse Team Lead Supervisor:

• Lead daily warehouse operations across assigned functional areas to ensure safety, quality, productivity, and service goals are achieved.
• Supervise, coach, develop, and engage a team of full‑time and temporary associates to build a high‑performing and inclusive workforce.
• Monitor key operational metrics and take proactive action to address performance gaps and improve results.
• Allocate labor and resources effectively to meet changing business demands and operational priorities.
• Foster a culture of safety by ensuring compliance with all company policies, procedures, and regulatory requirements.
• Conduct performance coaching, development discussions, recognition, and corrective action conversations as needed.
• Drive continuous improvement initiatives through root cause analysis, process optimization, and operational problem‑solving.
• Partner with cross‑functional teams, staffing agencies, and operational leaders to support workforce planning and business objectives.
• Support hiring, onboarding, training, and cross‑training efforts to ensure operational readiness and career development opportunities.
• Ensure adherence to standard operating procedures while identifying opportunities to improve efficiency, quality, and customer experience.
• Maintain accurate operational records, reporting, and performance documentation.
• Serve as a role model for company values, leadership expectations, and operational excellence.

Craft your career with us if you have :

• Bachelor's degree in Supply Chain, Logistics, Operations Management, Business Administration, Leadership, or a related field preferred.
• 3-5 years of leadership experience in a warehouse, distribution center, fulfillment center, manufacturing, logistics, or similar operational environment.
• Proven experience leading and developing hourly and temporary workforces in a fast‑paced environment.
• Strong understanding of warehouse operations, inventory control, labor management, and process improvement principles.
• Experience working with Warehouse Management Systems (WMS), RF technology, and Microsoft Office applications.
• Strong analytical and problem‑solving skills with the ability to make data‑driven decisions.
• Excellent communication, coaching, and interpersonal skills with a demonstrated ability to influence and build relationships across all levels of the organization.
• Ability to balance multiple priorities and adapt quickly in a dynamic operational environment.
• Demonstrated commitment to safety, quality, employee development, and continuous improvement.
• Lean Six Sigma, OSHA, APICS/ASCM, or other operational certifications are a plus.

Our Benefits & Perks:

At Pandora, we dare to invest in our people, care for their well‑being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visitour