Digital Operations & CRM Manager - Delivery & Loyalty

Steele Brands Management LLC; Wayzata (MN); On-site; USD 95,000 - 125,000; Full time

Job summary

Steele Brands Management LLC seeks a Digital Operations & CRM Manager to oversee Crisp & Green and Puralima digital revenue channels, including Olo configurations, 3PD, and guest engagement through loyalty programs.

You will drive uptime, campaign execution, and vendor relationships, ensuring results meet business goals and customer satisfaction. This role requires cross‑functional collaboration with Marketing, IT, Finance and Restaurant Services.

Qualifications

• 4–6 years in digital operations, CRM/loyalty, off‑premise or e‑commerce, including at least 2 years owning a channel.
• Hands‑on experience with Olo, Punchh (or a comparable loyalty platform) and delivery marketplace merchant tools; multi‑unit restaurant experience strongly preferred.
• Proven record managing vendors or agencies and external partners to defined outcomes.
• Comfortable managing a budget and making data‑based decisions; strong Excel or BI skills.
• Clear communicator who can work with restaurant teams and present to senior leaders.

Responsibilities

• Digital channel operations (~40%)—Own uptime and ordering accuracy, configure menus/prices/hours, support stores.
• Loyalty, CRM & campaigns (~35%)—Own loyalty/CRM performance, manage Punchh services, plan multi‑platform campaigns.
• Delivery partners & performance (~25%)—Own relationships with DoorDash/Uber Eats/Grubhub, track KPIs, and report to leadership.

Skills

Digital operations

CRM/Loyalty

Vendor management

Budget management

Data analysis/Excel

Multi-unit restaurant experience

Communication with leaders

Tools

Olo

Punchh

Job description

Steele Brands Management LLC seeks a Digital Operations & CRM Manager to oversee Crisp & Green and Puralima digital revenue channels, including Olo configurations, 3PD, and guest engagement through loyalty programs.

You will drive uptime, campaign execution, and vendor relationships, ensuring results meet business goals and customer satisfaction. This role requires cross‑functional collaboration with Marketing, IT, Finance and Restaurant Services.