Digital Mortgage Project Manager

Lender Toolkit, LLC; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading software company in the mortgage space seeks a Digital Mortgage Program Manager to collaborate with clients and manage projects utilizing advanced Encompass solutions. This role requires extensive knowledge of mortgage workflows and programming expertise, crucial for optimizing client experiences. Join a team celebrating innovation and employee wellness while driving the transformation in mortgage automation.

Benefits

Comprehensive Benefits: Medical, Dental, Vision

Monthly Socials

Wellness initiatives: Bi-Weekly Meditation

Power Coin Rewards System

Qualifications

• 5+ years knowledge of ICE Mortgage Technology Encompass platform.
• 5+ years understanding of mortgage lending and regulatory requirements.
• Ability to develop advanced Encompass solutions and documentation.

Responsibilities

• Manage multiple client relationships and identify client needs.
• Organize and lead weekly project calls, ensuring project statuses are communicated.
• Develop functional, error-free Encompass solutions and maintain project documentation.

Skills

Encompass programming

Mortgage workflow knowledge

Client management

Problem solving

Excellent communication skills

Tools

Teamwork Project Management software

Job description

Lender Toolkit is a Software Company in the Mortgage space, ranked #3194 on the INC. 5000 list of fastest-growing companies in America. LTK is one of ~5 Elite Pro Consulting Partners in the USA with ICE Mortgage Technology. As such, we are the most knowledgeable problem solvers when it comes to optimizing the lending process.

We offer clients our custom enhancement software that runs in tandem with Encompass. Our PowerTools and Automation software is designed to address lenders’ specific needs across the mortgage industry by automating and refining detailed processes.

At LTK we celebrate innovation and making technology that works like magic. We are at the forefront of the Mortgage Automation Transformation, and we are simultaneously on a mission to create a company culture that puts employees first to drive the company forward. Scaling new heights as a team while focusing on employees' overall wellness, are just some of the ways we do that. We are at the top of our game looking out into the future of Mortgage Automation, come see the view!

About the Role

The Digital Mortgage Program Manager works closely with Clients to assess needs, with Project Managers to stay on track, and with the rest of their team to apply necessary broad-spectrum Encompass functionality to meet vital business requirements. This position requires an elevated knowledge of the mortgage loan workflow, from the initial loan application stage through the loan completion stage, along with advanced Encompass administration experience, to improve and streamline workflows and processes for Lender Toolkit clients.

What You’ll Own

• Ownership of multiple external client relationships, including identifying client needs, interpreting client problems, and communicating expectations. This includes leveraging extensive mortgage workflow knowledge along with Encompass administration experience to provide a reliable resource to address client needs.
• Organization of projects within the Teamwork Project Management software and communication of project statuses, with clear prioritization and history of work completed. This includes organizing and leading weekly project calls with each client, completing a consistent number of tasks and solutions to production, and ensuring ROI for the client.
• Developing functional, error-free, advanced Encompass solutions, with thorough scoping, testing, and documentation, that resolve client needs. Configuring Encompass environments, including Smart Client, Web, TPO, and Consumer Connect, using best practices. Adapting to new mortgage workflow and Encompass solutions and integrations when needed.
• Identifying opportunities for promotion of existing Lender Toolkit solutions to resolve client needs and deploying those solutions for improved client experience.
• Work on assigned internal projects to expand the existing product and service offerings for Lender Toolkit customers. Provide suggestions and solutions to expand and enhance the Lender Toolkit product library. Partnering and guiding team members on suggested solutions and training opportunities.
• Staying abreast of industry trends and regulatory changes and maintaining any required industry certificates (as needed).
• Embody our #teamplayer value and complete other duties/tasks as assigned.

About You

• 5+ year knowledge of the ICE Mortgage Technology Encompass platform including advanced functions including programming/coding.
• 5+ year understanding of mortgage lending, regulatory requirements, and their application to a general production workflow.
• Proficient in Encompass programming of business rules, input forms, custom print forms, DDM, TPO setup, Consumer Connect Setup, alerts, templates, tasks, hard stops, and other file flow checks & balances.
• Familiarity with Encompass Web, Java Script, SDK programming of plug-ins, extracts, and Developer Connect.
• Possess excellent verbal and written communication skills and the ability to interact professionally, confidently, and intelligently with a diverse group of mortgage professionals, including executives, managers, and subject matter experts
• Ability to understand client needs and pain points and identify mortgage workflow challenges/opportunities to develop suitable business rules documentation, requirements, and specifications to then configure/modify Encompass to meet those requirements.
• Ability to analyze and troubleshoot issues at a root level and identify and implement solutions.
• Ability to identify the value of solutions provided and communicate that value to the client.
• Ability to work with minimal supervision and take initiative in pursuing position responsibilities and department/company goals with an ability to recognize and act on changing priorities.
• Ability to perform complex technological research work while being organized, acute attention to detail, high rate of accuracy with ability to manage multiple projects and operate in a high-volume, fast-paced environment.
• Excellent customer service skills and telephone presence required withability to demonstrate control and flexibility when dealing with difficult internal/external clients.
• Ability to maintain quality and high productivity when dealing with changing work demands.
• Teamwork Project Management software

Perks and Benefits

• Comprehensive Benefits: Medical, Dental, Vision and more to keep you and your family healthy. PLUS afreemedical option for our employees.
• Monthly Socials: Play games, earn prizes, and have fun with all employees at Lender Toolkit.
• Wellness initiatives: Bi-Weekly Meditation, Group Challenges, and More!
• Power Coin Rewards System: Opportunity to Earn Point in exchange for gifts cards, experiences, travel and more!

Lender Toolkit welcomes all candidates with equal opportunity.All applicants will be considered for employmentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.