Digital Merchandising & Optimization Lead

Kendra Scott, LLC; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Kendra Scott, LLC in Austin, TX is seeking a digital merchandising leader to own planning, execution, and optimization of site experiences across campaigns, launches, and promotions. Translate campaign strategy into high-quality content and product presentation that drives engagement and conversion.

You will analyze performance, run A/B tests, and collaborate with Brand, Creative, Merchandising, CRM, Paid Media, Digital Operations, and Analytics teams to ensure smooth transitions from campaigns

Qualifications

• 2–4+ years of experience in eCommerce, digital merchandising, or related field.
• Strong analytical mindset with experience interpreting performance data and translating insights into action.
• Experience working within eCommerce platforms (e.g., Salesforce Commerce Cloud) strongly preferred.
• Highly detail‑oriented with strong organizational and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and collaboration skills, with the ability to work independently and across cross-functional teams.
• Strong analytical skills with the ability to translate data into insights that inform revenue-driving decisions.
• Creative problem-solver with a proven ability to challenge existing strategies and implement innovative solutions.

Responsibilities

• Support strategic planning and own execution, merchandising, QA, and optimizations for owned site experiences
• Execute digital merchandising strategies across campaigns, product launches, and promotions, ensuring messaging and content align with external marketing for a seamless customer journey
• Continuously optimize owned site experiences based on page performance, content engagement, and product sales trends, prioritizing discoverability for mobile customers
• Ensure content transitions smoothly between campaigns and evergreen states while maintaining accuracy and relevance across owned experiences
• Monitor site performance daily and identify opportunities to improve engagement and conversion
• Lead A/B testing initiatives to continuously improve site performance
• Share insights cross‑functionally to inform future planning and prioritization
• Partner with Brand, Creative, Merchandising, CRM, Paid Media, Digital Operations, and Analytics teams to deliver cohesive customer experiences

Skills

Digital merchandising

Analytics

A/B testing

Project management

Cross-functional collaboration

Communication

Tools

Salesforce Commerce Cloud

Job description

Kendra Scott, LLC in Austin, TX is seeking a digital merchandising leader to own planning, execution, and optimization of site experiences across campaigns, launches, and promotions. Translate campaign strategy into high-quality content and product presentation that drives engagement and conversion.

You will analyze performance, run A/B tests, and collaborate with Brand, Creative, Merchandising, CRM, Paid Media, Digital Operations, and Analytics teams to ensure smooth transitions from campaigns