Digital Merchandising Operations Coordinator- Hybrid- Journeys

Genesco; Nashville (TN); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Employee discount

Paid time off

Job summary

Genesco is seeking an entry-level Digital Merchandising Operations Coordinator to support day-to-day product content and merchandising workflows. You will research and enter product information, update attributes, and ensure accuracy across ecommerce platforms.

The role partners with Buying, Merchandising, SEO, Ecommerce, Marketing and Creative teams to support launches and content updates. Reporting to the Sr.

Qualifications

• Bachelor's degree preferred in marketing, business, merchandising, retail, ecommerce, or information systems.
• Entry-level or internship background in retail, ecommerce, digital merchandising, or data entry is a plus.
• Experience with ecommerce platforms or PIM systems is helpful.

Responsibilities

• Research product information from approved sources and enter into ecommerce systems.
• Update product attributes, descriptions, materials, sizing, colors and categories.
• QA product data for accuracy before launches and promotions.
• Collaborate with Buying, Merchandising, SEO, Ecommerce, Marketing and Creative teams.
• Coordinate content updates and maintain merchandising workflows.

Skills

Excel/Sheets proficiency

Product research

Data entry

SEO basics

AI-assisted content tools

Attention to detail

Education

Bachelor's degree in Marketing/Business/Merchandising/Retail/Ecommerce/IS

Tools

Jira

Asana

Monday.com

Airtable

Power BI

Tableau/Looker Studio

Job description

Digital Merchandising Operations Coordinator- Hybrid- Journeys

Job Category: Buying & Merchandising

Requisition Number: DIGIT002676

• Posted : October 27, 2026


• Full-Time


• Hybrid

Locations

Showing 1 location

Description

The Ideal Candidate

The Digital Merchandising Operations Coordinator supports the day-to-day execution of product content and merchandising operations across the ecommerce ecosystem. This entry-level role is responsible for researching, entering, maintaining, and validating product information to help ensure products are accurately represented and ready for sale online.

A key part of this position includes hands-on product research and manual data entry. The coordinator gathers missing or incomplete product information from approved internal and external sources, updates product attributes and content, and performs quality assurance to maintain accurate and consistent product information.

Reporting to the Sr. Manager of Digital Merchandising, this role partners with Buying & Merchandising, SEO, Ecommerce, Marketing, and Creative teams to support product launches, content updates, and ongoing digital merchandising initiatives.

How You Will Make an Impact

Product Information & Data Entry

• Research product information using approved resources, including vendor materials, brand websites, product documentation, and internal systems.


• Manually enter and update product information within ecommerce and product management systems, including product names, descriptions, features, materials, colors, sizing, attributes, and other relevant product details.


• Review incoming product information for completeness and identify missing, inconsistent, or inaccurate data requiring additional research or follow-up.


• Maintain accurate product attributes and categorization to support filtering, navigation, on-site search, SEO, and product discoverability.


• Perform routine product data maintenance and corrections as product information changes or additional information becomes available.


• Execute bulk product updates using spreadsheets, CSV files, feeds, and ecommerce platform tools.


• Utilize AI-assisted tools to support product content creation and enrichment while reviewing output for accuracy, consistency, and adherence to brand standards.

Product Setup & Digital Merchandising Operations

• Support product setup and launch readiness, including SKU configuration, confirming pricing, imagery, descriptions, attributes, categorization, and promotional information.


• Maintain and update product listings, categories, collections, and other merchandising content within the ecommerce platform.


• Coordinate product content and merchandising requests to help ensure products are complete and available online according to established timelines.


• Support ongoing updates to product attributes, categorization, on-site search, filtering, and navigation.

Quality Assurance

• Perform detailed QA of product information and product detail pages to verify accuracy and completeness.


• Conduct routine site audits to identify missing product information, incorrect attributes, pricing discrepancies, missing imagery, broken links, categorization issues, and other customer-facing errors.


• Research and correct product data discrepancies when possible and elevate issues requiring additional support.


• Perform QA before product launches, promotions, and seasonal updates.

Workflow & Cross-Functional Coordination

• Partner with Buying & Merchandising to obtain or clarify product information needed for online product setup.


• Collaborate with SEO, Ecommerce, Marketing, and Creative teams to support product content and digital merchandising initiatives.


• Track assigned projects and product setup tasks using established workflow management systems.


• Maintain process documentation and support ongoing improvements to digital merchandising workflows.


• Communicate product information gaps, dependencies, and issues to appropriate team members to help maintain launch timelines.

Experience and Skills You Will Bring

Education

• Bachelor's degree in Marketing, Business, Merchandising, Retail, Ecommerce, Information Systems, or a related field preferred but not required.

Experience

• Entry-level position; internship or prior experience in retail, ecommerce, digital merchandising, product content, data entry, or a related field preferred.


• Experience researching, entering, or maintaining detailed information in a database, content management system, or similar platform is a plus.


• Experience with ecommerce platforms, Product Information Management (PIM) systems, or workflow management tools preferred but not required.

Technical Skills

• Intermediate proficiency in Microsoft Excel or Google Sheets.


• Strong internet and product research skills with the ability to validate information across multiple sources.


• Comfortable working with high volumes of detailed product information and manual data entry.


• Familiarity with ecommerce platforms such as Salesforce Commerce Cloud, Shopify, Adobe Commerce, or similar is a plus.


• Familiarity with Product Information Management (PIM) systems preferred.


• Comfort working with structured product data, spreadsheets, CSV files, and bulk uploads.


• Familiarity with workflow management tools such as Jira, Asana, Monday.com, Airtable, or similar preferred.


• Basic understanding of SEO and on-site search principles preferred.


• Basic HTML/CSS knowledge is a plus.


• Experience with AI-assisted content or productivity tools is a plus.


• Experience with reporting dashboards such as Power BI, Tableau, or Looker Studio is a plus.

Core Competencies

• Attention to Detail - Maintains a high level of accuracy when researching, entering, reviewing, and updating product information.


• Research & Resourcefulness - Locates, compares, and validates product information using approved resources.


• Technical Aptitude - Comfortable learning and working across product data systems, ecommerce platforms, spreadsheets, and digital tools.


• Organization - Effectively manages a high volume of products, requests, and deadlines.


• Problem Solving - Identifies inconsistencies and missing information and takes appropriate steps to research, correct, or escalates issues.


• Communication & Collaboration - Works effectively with cross-functional partners to obtain information and complete product setup.


• Adaptability - Comfortable working in a fast-paced ecommerce environment where priorities and product information can change.

Why You'll Love Working Here

• Day-one medical, dental, and vision coverage


• Day-one 401(k) eligibility with company match and rollover options for existing retirement accounts


• 40% employee discount across all Genesco-owned brands and retail concepts


• Paid time off


• Nine paid holidays plus one floating holiday


• Life and disability insurance


• Flexible spending and health savings account options


• Employee Assistance Program (EAP)

#Hybrid

#LI-LC1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.