Web Merchandising Associate: Decorative Accessories

PBTeen; San Francisco (CA); On-site; USD 71,000 - 85,000; Full time

Benefits offered by this job

Generous brand discount

401(k) plan

Paid vacations and holidays

Health, dental and vision insurance

Commuter benefits

Job summary

Williams-Sonoma, Inc. is seeking an Associate Website Merchandiser for Pottery Barn Teen in San Francisco. You will support digital performance, execute merchandising strategies, and collaborate with cross-functional teams to deliver a mobile-first, engaging shopping journey.

The role emphasizes data-driven decisions, optimization of PDPs and category pages, and alignment with seasonal campaigns and launches. Onsite Monday-Thursday with Friday optional in office.

Qualifications

• 2–3 years of experience in eCommerce, digital merchandising, digital marketing, retail, or a related business function.
• Advanced Excel skills with the ability to analyze data, identify trends, opportunities, and actionable insights.
• Experience using web analytics and reporting tools to evaluate business performance and customer behavior.
• Understanding of digital commerce ecosystems, product data, and the relationship between backend systems and the customer-facing web experience; database experience is a plus.
• Strong verbal and written communication skills with the ability to collaborate effectively across cross-functional teams.

Responsibilities

• Support the digital business performance of assigned product divisions by helping drive revenue, conversion, engagement, and productivity against forecast and business goals.
• Build, maintain, and optimize product detail pages, category pages, and other site experiences to support product discoverability, customer engagement, and conversion.
• Execute site merchandising strategies across homepage, category, search, navigation, and promotional experiences to align with business priorities and customer needs.
• Ensure category priorities, seasonal campaigns, newness, and key product launches are accurately represented across site experiences and digital channels.
• Monitor product presentation, product ranking, navigation, search results, and site content to ensure a high-quality customer experience and support business objectives.
• Analyze business performance, customer behavior, and site metrics to identify opportunities, risks, and actionable recommendations; communicate insights to leadership and cross-functional partners.
• Create reporting and business insights that improve visibility into performance trends and support data-driven decision making.
• Conduct competitive analysis and monitor customer, market, and digital commerce trends to identify opportunities and share recommendations with the broader team.
• Partner cross-functionally with Merchandising, Creative, Marketing, Product, Technology, Analytics, and Operations teams to support alignment and successful execution of key initiatives.
• Identify opportunities to reduce customer friction and improve the shopping journey through data analysis, customer feedback and behavioral insights.
• Support the launch and optimization of personalization initiatives, AI-enabled experiences, and site enhancements that improve customer engagement and operational efficiency.
• Monitor site performance across desktop, mobile, and app experiences, proactively identifying issues and partnering with stakeholders to implement solutions.
• Contribute to a collaborative team culture through proactive communication, knowledge sharing, and strong cross-functional partnership.

Skills

eCommerce

Digital merchandising

Digital marketing

Retail

Advanced Excel

Web analytics

Data analysis

Cross-functional collaboration

Onsite in SF

Job description

Williams-Sonoma, Inc. is seeking an Associate Website Merchandiser for Pottery Barn Teen in San Francisco. You will support digital performance, execute merchandising strategies, and collaborate with cross-functional teams to deliver a mobile-first, engaging shopping journey.

The role emphasizes data-driven decisions, optimization of PDPs and category pages, and alignment with seasonal campaigns and launches. Onsite Monday-Thursday with Friday optional in office.