Digital Menu System Manager

NAYA; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Paid Vacation time

Medical, dental, and vision insurance

Flexible Spending Account

Commuter benefits

Employee discounts and free NAYA meals

Pet Insurance

Growth opportunities at every level

Employee Assistance, Same Day Pay, IDT

Job summary

NAYA is seeking a Systems Manager to architect and optimize our menu architecture across POS, digital ordering, and third-party delivery. You’ll ensure data accuracy, oversee integrations, and lead rollout testing while partnering with Culinary, Marketing, Operations, Technology, and Finance teams.

This role emphasizes meticulous, scalable menu design and cross-functional leadership to enhance guest experience and speed of service.

Qualifications

• Bachelor’s degree preferred—ideally in Information Systems, Hospitality, or a related field.
• 3–5 years hands-on experience in menu configuration, POS management, or digital ordering systems in a multi‑unit restaurant environment.
• 5+ years of experience in restaurant operations, technology, or systems enablement roles.

Responsibilities

• Configure, maintain, and optimize NAYA’s menu across all ordering platforms including POS, digital ordering, and third‑party delivery partners.
• Build comprehensive, scalable menu structures that support evolving business needs, pricing, and product strategy.
• Implement and maintain 86ing processes across all channels, providing visibility into trends and operational impacts.
• Manage data flow and integrations between ordering, payment, and fulfillment systems to ensure accurate aggregation, routing, and reporting.
• Lead end-to-end QA testing for new menu items, system upgrades, and limited-time offers before go‑live.
• Onboard new restaurant locations into all menu systems with accuracy and consistency.
• Collaborate closely with Culinary, Marketing, Operations, Technology, Finance, and Leadership teams to ensure alignment on menu accuracy and launch timelines.

Skills

Menu configuration

POS management

Digital ordering systems

Cross-functional collaboration

Data accuracy

QA/testing

Analytical skills

Education

Bachelor’s degree preferred in Information Systems or Hospitality

Tools

Toast

Olo

Online Ordering Systems

Job description

At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us.

Our mission is to share the Middle Eastern flavors that nourish and inspire us. We are looking for an experienced, passionate person to grow with us as we live our mission.

If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen.

You will love working at NAYA

We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including:

• Competitive pay to recognize your impact
• Paid Vacation time
• Medical, dental, and vision insurance to keep you healthy and thriving
• Flexible Spending Account
• Commuter benefits to make life easier
• Employee discounts and free NAYA meals — because we believe in enjoying what we serve
• Pet Insurance - because we know your fur babies are important to you
• Growth opportunities at every level — we invest in developing leaders from within
• Employee Assistance, Same Day Pay, Identity Theft Protection, and much more!

At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success.

The Menu Systems Manager

is responsible for building, maintaining, and optimizing NAYA’s menu architecture across all ordering platforms—POS, digital channels, and third-party delivery. This role ensures that guests have a consistent, accurate, and intuitive experience no matter how they choose to place their orders.

You will oversee integrations between ordering, payment, and fulfillment tools; manage menu-related data accuracy; lead testing for new items and system updates; and partner cross-functionally to support flawless rollouts. You’ll be the person who sees the menu as a system, not a set of disconnected items—someone who is highly organized, deeply detail-oriented, and passionate about creating operational excellence through clean, scalable menu design.

How You’ll Impact

• Deliver a seamless ordering experience for guests across in-store, digital, and delivery channels through clean, consistent menu architecture.
• Increase operational efficiency and reduce errors by ensuring accurate routing, pricing, modifiers, and integrations.
• Support profitability and speed of service through menu clarity, system reliability, and proactive issue resolution.
• Enable flawless launches of new menu items, system updates, and new restaurant openings.

What You’ll Do

• Configure, maintain, and optimize NAYA’s menu across all ordering platforms including POS, digital ordering, and third‑party delivery partners.
• Build comprehensive, scalable menu structures that support evolving business needs, pricing, and product strategy.
• Implement and maintain 86ing processes across all channels, providing visibility into trends and operational impacts.

Systems Integration & Data Accuracy

• Manage data flow and integrations between ordering, payment, and fulfillment systems to ensure accurate aggregation, routing, and reporting.
• Monitor and troubleshoot integration issues, partnering with internal teams and external vendors to resolve quickly and prevent recurrence.

Testing, Launches & QA

• Lead end-to-end QA testing for new menu items, system upgrades, and limited-time offers before go‑live.
• Develop and maintain documentation including configuration standards, QA checklists, and rollout playbooks.
• Onboard new restaurant locations into all menu systems with accuracy and consistency.

Cross-Functional Collaboration

• Collaborate closely with Culinary, Marketing, Operations, Technology, Finance, and Leadership teams.
• Ensure alignment on menu accuracy, pricing strategy, promotional setups, and launch timelines.
• Serve as a subject‑matter expert on how menu configuration impacts guest experience, speed of service, and reporting.

What you Bring

• Bachelor’s degree preferred—ideally in Information Systems, Hospitality, or a related field.
• 3–5 years of hands‑on experience in menu configuration, POS management, or digital ordering systems in a multi‑unit restaurant environment.
• 5+ years of experience in restaurant operations, technology, or systems enablement roles.
• Proven experience managing cross‑channel menu integrations using tools such as Toast, Olo, and Online Ordering Systems.
• Demonstrated success implementing process improvements, QA procedures, and data accuracy initiatives.
• Strong analytical, organizational, and communication skills.
• A mindset that is: Highly detail-oriented, Exceptionally organized
• Able to see the menu as a cohesive system—not a collection of parts
• Passion for improving guest and team experience through streamlined systems and thoughtful design.
• Performs other related duties as assigned by the Management Team, approaching every task with care, consistency, and a positive attitude.