Digital Banking Member Care Specialist

Soqquadro Italiano; Greensboro (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Allegacy Credit Union is seeking a dedicated Member Care Representative - Interactive Services to serve members primarily through digital channels, including Online Account Opening and Interactive Teller Machines (ITMs). You will process online account applications, handle ITM transactions, and build member relationships while pursuing sales and service goals.

The role requires strong product knowledge, excellent communication, and the ability to work in a fast-paced team environment.

Qualifications

• Credit Union and/or banking experience preferred.
• High School Diploma or equivalent.
• Business college training an advantage.
• Competent computer skills including Microsoft Office.
• Minimum two years related experience required in a customer service, lending or sales environment.

Responsibilities

• Provide consistently high-quality member service to both internal and external members.
• Meet or exceed established sales and service goals.
• Have knowledge of the Credit Union’s products and services.
• Follow security, member identification, and fraud prevention policies.

Skills

Verbal communication

People skills

Customer service

Problem solving

Time management

Education

High School Diploma or equivalent

Business college training

Tools

Microsoft Office

Job description

Allegacy Credit Union is seeking a dedicated Member Care Representative - Interactive Services to serve members primarily through digital channels, including Online Account Opening and Interactive Teller Machines (ITMs). You will process online account applications, handle ITM transactions, and build member relationships while pursuing sales and service goals.

The role requires strong product knowledge, excellent communication, and the ability to work in a fast-paced team environment.