Digital Member Advocate — On-Site Solutions Pro

OnPath Credit Union; Covington (LA); On-site; USD 48,712,000 - 68,111,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Benefits: Medical,Dental

Paid Vacation, Wellness, Sick Time, 6

Job summary

OnPath Credit Union in Covington, LA is seeking a Digital Member Advocate for our Downtown Covington contact center. You will handle member service calls with professionalism, resolve inquiries about accounts and payments, and cross-sell suitable products to support members’ financial goals.

Ideal candidates bring 6 months to 2 years of related experience, a high school diploma or GED, and strong written and spoken communication skills.

Qualifications

• Six months to two years of related experience.
• High school diploma or GED required.
• Ability to work in a remote environment per Telecommuting & Remote Access Standards.
• Excellent written and oral communication skills.
• Basic arithmetic calculations with accuracy.

Responsibilities

• Handle member service calls promptly and courteously.
• Resolve questions about accounts, orders, payments, products, and services.
• Cross-sell products and services and support all Contact Center functions.
• Maintain reports, records, and files accurately and promptly.

Skills

Customer service

Communication

Remote work capability

Multitasking

Education

High school diploma or GED

Tools

Computer literacy

Job description

OnPath Credit Union in Covington, LA is seeking a Digital Member Advocate for our Downtown Covington contact center. You will handle member service calls with professionalism, resolve inquiries about accounts and payments, and cross-sell suitable products to support members’ financial goals.

Ideal candidates bring 6 months to 2 years of related experience, a high school diploma or GED, and strong written and spoken communication skills.