Digital Marketing Project Manager (CSM)

ZipRecruiter; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job description

Job Description

Salary:

Were seeking extraordinary people who want to contribute to a fast-growing digital marketing agency with a proven track record of success for clients around the world.

As a Digital Marketing Project Manager (CSM), you'll be responsible for developing and nurturing the client-agency relationship through professional, personal, and timely communication, working to maintain a collaborative partnership at all times. In addition, you'll be responsible for being an extension of our client, and coordinate all aspects of project management on our side.

What You'll Do

You'll be an important member of the Client Success team, working with our internal marketing teams to deliver all the services we offer to your portfolio of clients.

Day-to-day work includes:

• Client Relationship: Full ownership of the client-agency relationship in all facets, ensuring nothing falls through the cracks. Display a deep understanding of a client's business and facilitate team tasks to keep projects driven towards client goals.
• Communication: Provide timely client and internal communications.
• Project Management: Develop detailed project tasks to guide clients, team members, and project teams to meet the defined objectives.
• Team Coordination: Develop and nurture relationships with internal team members to ensure alignment, address conflict, drive motivation, and facilitate inspiration.
• Meeting Coordination: Organize and prepare meetings, create agendas and recaps, facilitate meetings, take notes, and follow up on action items.

Who You Are

You bring a minimum of 2 years of experience in a client-facing role and project management.

Here's what we're looking for:

• Experience managing multiple clients either:
  • In an agency dealing with mid-sized clients, or
  • In-house at a larger company where you deal with multiple departments and answer to multiple individuals.
• Management of long-term projects involving multiple people and tasks with varying deadlines.
• Experience dealing with multiple industries, especially in B2B verticals, is strongly preferred.

Additionally, you have the following:

• Bachelor's degree in marketing or a related field, strongly preferred.
• Basic knowledge of PPC and SEO tactics and common KPIs.
• Intermediate knowledge of general marketing principles.
• Outstanding computer skills.
• Excellent written and verbal communication.
• Strong organizational skills, the ability to multitask, detail-oriented, and able to work independently.
• Comfortable with ambiguity - flexible & adaptable with a willingness to learn and roll up your sleeves wherever needed.

The following experiences are a plus:

• Spanish fluency is a plus.

WHY WORK AT DOM?

At a mid-sized agency, you can make a significant impact more than at a larger agency. Plus, you get to be part of a talented, hardworking team. We take our No Jerks policy seriously. If you share that personal policy and live in or want to move to the Greater Pittsburgh region, we want you to apply!

We value remote work and offer a telecommuter-friendly hybrid schedule that allows you to work from home four days a week. We also value in-person collaboration, where we can do great work and build long-lasting relationships. Everyone is expected to be in the office on Thursdays.

DOM is in the top 3% of all Google partner agencies worldwide, helping clients grow through digital advertising, SEO, creative services, analytics, and more. We are certified by Microsoft and Semrush with dozens of 5-star reviews on Clutch, G2, and Google.

Founded in 2006, we are a stable, growing leader delivering excellent results, with client testimonials praising our communication, dedication, and expertise. Our employees also praise our company culture, growth opportunities, and recognition.

We offer a benefits package including health, dental, vision, short-term insurance, 401(k) with company match, and profit sharing.

Direct Online Marketing is an Equal Opportunity Employer (EOE).