Digital Marketing Ops & Social Platforms Coordinator

Disney Live Entertainment; Glendale (CA); Presencial; USD 55.000 - 73.000; Jornada completa

Descripción de la vacante

Disney Entertainment Operations LLC in Glendale, CA is seeking a Digital Marketing Operations Coordinator to support the marketing COE, manage social accounts, CMS access, and vendor payments.

The role partners with marketing teams and platform reps to ensure brand safety, configure accounts, and maintain reporting and budgets. The ideal candidate has 2+ years in marketing operations, experience with Salesforce, Airtable, Zendesk, and YouTube CMS.

Formación

• Minimum 2 years of professional or internship experience in marketing, operations, social media, or digital marketing.
• Experience working with CRM tools such as Salesforce, Airtable, and Zendesk.
• Strong knowledge of social media platforms, including YouTube, Facebook, Twitter, Instagram, and TikTok.
• Proficiency in using YouTube CMS.
• Strong analytical and quantitative skills, with the ability to communicate and implement operational processes.

Responsabilidades

• Support social platform operations across the broader network by acquiring and setting up social accounts and managing verification, access, and permissions.
• Collaborate with internal teams and external platform representatives to troubleshoot issues and coordinate escalations with Cybersecurity and Anti-Piracy stakeholders.
• Perform quarterly account login updates and resets across owned and operated social accounts in accordance with brand safety and cybersecurity best practices.
• Conduct internal audits of owned channels and networks, including quarterly audits of internal network channels, to streamline operational workflows.
• Process CMS permission requests across TWDC while enforcing security and access controls. Support third-party tool integrations and maintenance, including Sprinklr and Crisp, ensuring accounts are connected for reporting and moderation.
• Create and maintain marketing email distribution lists across the Digital Marketing COE.
• Support invoicing, payments, and vendors by managing invoice submissions and payee payment requests, ensuring accuracy, compliance with company guidelines, and correct business unit or LOB coding.
• Track invoice payments and quarterly spending by LOB and provide senior leadership with monthly and quarterly spending reports.
• Partner with content leads on invoice submissions, troubleshooting, vendor setup, and Contingent Workforce Management approvals.
• Monitor overall budget and content development spending against the approved annual allocation and flag issues or overages to Finance.
• Support new vendor onboarding and investigate payment delays and other payment issues.
• Coordinate the request pipeline with the Royalties Processing team and communicate resource needs and timelines to stakeholders.

Educación

AA or BA in digital marketing, marketing, business administration, or related fields

Herramientas

Salesforce

Airtable

Zendesk

YouTube CMS

Sprinklr

Crisp

Descripción del empleo

Disney Entertainment Operations LLC in Glendale, CA is seeking a Digital Marketing Operations Coordinator to support the marketing COE, manage social accounts, CMS access, and vendor payments.

The role partners with marketing teams and platform reps to ensure brand safety, configure accounts, and maintain reporting and budgets. The ideal candidate has 2+ years in marketing operations, experience with Salesforce, Airtable, Zendesk, and YouTube CMS.