Digital Marketing Operations Specialist

The Walt Disney Company; Glendale (CA); On-site; USD 55,000 - 73,000; Full time

Job summary

The Walt Disney Company in Glendale, CA is seeking a Digital Marketing Operations Coordinator to support the COE Operations team across Disney Entertainment studios and related brands. You will handle social account setup, brand safety checks, and CMS access for employees and approved vendors, while assisting with invoicing and payments in a fast-paced environment.

The role requires a collaborative, detail-oriented candidate with strong social, digital, and platform knowledge and the ability to

Qualifications

• Minimum of 2 years of professional or internship experience in marketing, operations, social media, or digital marketing.
• Experience with CRM tools such as Salesforce, Airtable, and Zendesk.
• Strong knowledge of social media platforms including YouTube, Facebook, Twitter, Instagram, and TikTok.
• Proficiency in using YouTube’s CMS.
• Excellent organizational and communication skills; ability to manage multiple projects.
• Collaborative, continuous-learning mindset; ability to adapt to change and new technologies.
• Candidates must live within commuting distance of Glendale, CA and work onsite four days per week.

Responsibilities

• Support social platform operations across the broader network by acquiring and setting up social accounts and managing verification, access, and permissions.
• Collaborate with internal teams and external platform representatives to troubleshoot issues and coordinate escalations with Cybersecurity and Anti-Piracy stakeholders.
• Perform quarterly account login updates and resets across owned and operated social accounts following brand safety and cybersecurity best practices.
• Conduct internal audits of owned channels and networks to streamline workflows.
• Process CMS permission requests across TWDC while enforcing security and access controls; support third-party tool integrations like Sprinklr and Crisp.
• Create and maintain marketing email distribution lists across the Digital Marketing COE.
• Support invoicing, payments, and vendors by managing invoice submissions and payee payment requests.
• Track invoice payments and provide monthly/quarterly spending reports to senior leadership.
• Partner with content leads on invoice submissions, vendor setup, and Contingent Workforce Mgt approvals.
• Monitor budget and content development spending; flag issues to Finance.
• Assist with new vendor onboarding and investigate payment delays.

Skills

CRM proficiency

Social media knowledge

YouTube CMS

Analytical skills

Organizational skills

Collaboration

Education

AA or BA in digital marketing

Tools

Salesforce

Airtable

Zendesk

YouTube CMS

Job description

The Walt Disney Company in Glendale, CA is seeking a Digital Marketing Operations Coordinator to support the COE Operations team across Disney Entertainment studios and related brands. You will handle social account setup, brand safety checks, and CMS access for employees and approved vendors, while assisting with invoicing and payments in a fast-paced environment.

The role requires a collaborative, detail-oriented candidate with strong social, digital, and platform knowledge and the ability to