Digital marketing operations manager

Wise Advertisement; Scottsdale (AZ); À distance; USD 65 000 - 95 000; Plein temps

Résumé du poste

Wise Advertisement is seeking a highly organized Digital Marketing Agency Operations Manager to lead our remote team and ensure exceptional client delivery. You will own day-to-day operations, coordinate across SEO, paid ads, social, content, and automation, and drive performance improvements.

The role requires 5+ years in digital marketing with experience managing teams and multiple client accounts, plus strong English communication and problem-solving skills.

Qualifications

• 5+ years in digital marketing agencies or similar environments.
• Experience leading remote teams and managing multiple client accounts.
• Strong written and verbal communication in English.
• Ability to prioritize deadlines and coordinate cross-functional teams.

Responsabilités

• Lead and coordinate a ~20-person remote team across SEO, paid ads, content, web, and automation.
• Own day-to-day project delivery and client satisfaction, ensuring timely, high-quality outcomes.

Connaissances

Team leadership

Project management

Digital marketing

English proficiency

Outils

ClickUp

Asana

Monday.com

Description du poste

Digital Marketing Agency Operations Manager (Remote Team & Client Delivery)

Location: Remote (Arizona-based company)

Employment Type: Full-Time

Compensation: $65,000–$95,000 annually for US-based candidates, depending on experience

Reports To: Founder & CEO

About Wise Advertisement

Wise Advertisement is a growing, AI-powered digital marketing agency specializing in helping dental practices, healthcare organizations, and other businesses attract more customers, increase revenue, and streamline operations.

We provide comprehensive marketing solutions, including SEO, Google Ads, Meta Ads, social media management, website development, CRM automation, AI-powered appointment booking, and performance reporting.

Our team consists of approximately 20 remote professionals across multiple marketing and technical disciplines.

We’re looking for a highly organized, proactive, results-driven Digital Marketing Agency Operations Manager who can take ownership of daily agency operations, lead our remote team, and ensure exceptional client delivery.

This is not simply a project management position. We need someone who takes ownership, solves problems, drives execution, and makes things happen without constant supervision.

Key Responsibilities

1. Team Leadership & Accountability

• Manage and coordinate approximately 20 remote team members and contractors across SEO, paid advertising, social media, content, web development, and automation.
• Assign responsibilities, establish deadlines, and ensure accountability.
• Lead regular team meetings and performance reviews.
• Identify underperformance, bottlenecks, and resource gaps, and proactively resolve them.
• Create a culture of ownership, efficiency, and continuous improvement.

2. Project Management & Execution

• Take full ownership of day-to-day project delivery across multiple client accounts.
• Manage ClickUp to ensure every task has an owner, deadline, priority, and clear status.
• Monitor progress, follow up on deliverables, and prevent missed deadlines.
• Coordinate cross-functional teams to ensure projects are delivered on time and meet quality standards.
• Anticipate potential problems and resolve them before they affect clients.

3. Client Delivery & Communication

• Oversee client onboarding, ongoing service delivery, and routine client requests.
• Ensure client communications are timely, professional, and organized.
• Coordinate with internal teams to resolve client concerns.
• Monitor service quality, client satisfaction, and delivery commitments.
• Escalate critical client issues to the CEO with proposed solutions.

4. Operational Systems & Process Improvement

• Develop and improve standard operating procedures (SOPs), workflows, and internal systems.
• Identify opportunities to improve team productivity and operational efficiency.
• Implement automations and AI tools to reduce repetitive work.
• Build scalable processes that allow the agency to grow without increasing management complexity.
• Improve communication and collaboration between departments.

5. Performance Monitoring & Reporting

• Track project deadlines, team productivity, workload, and client delivery performance.
• Create simple weekly operational dashboards.
• Provide the CEO with concise updates on completed work, upcoming priorities, risks, and decisions needed.
• Recommend improvements based on performance data.

Required Qualifications

• 5+ years of experience in digital marketing agencies, including at least 2 years managing teams, projects, or agency operations.
• Proven experience managing multiple client accounts and remote teams.
• Strong working knowledge of SEO, Google Ads, Meta Ads, social media, website development, and digital marketing workflows.
• Advanced experience with ClickUp, Asana, Monday.com, or similar project management platforms.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to prioritize competing deadlines and coordinate multiple departments.
• Strong written and spoken English.
• Ability to work independently, make decisions, and take accountability for outcomes.

Preferred Qualifications

• Experience managing 10–25 remote employees or contractors.
• Background in dental, healthcare, or lead-generation marketing agencies.
• Familiarity with GoHighLevel (GHL), CRM systems, marketing automation, and AI tools.
• Experience developing SOPs, operational dashboards, and performance management systems.
• Experience scaling an agency and improving delivery efficiency.
• Familiarity with client retention and account management.

Who We’re Looking For

We want someone who:

• Takes initiative: Doesn’t wait to be told what needs to happen.
• Owns outcomes: Takes responsibility for execution, not just assigning tasks.
• Moves quickly: Maintains momentum and follows through.
• Holds people accountable: Is comfortable addressing missed deadlines and underperformance.
• Solves problems: Brings solutions, not just problems, to leadership.
• Thinks systematically: Builds processes instead of repeatedly fixing the same issues.
• Communicates clearly: Keeps teams and clients informed without unnecessary meetings.
• Has a growth mindset: Continuously identifies opportunities to improve operations.

What Success Looks Like in the First 90 Days

First 30 Days: Understand our clients, services, team structure, and workflows. Take ownership of ClickUp, task coordination, and team meetings.

Days 31–60: Independently manage day-to-day delivery, improve accountability, reduce missed deadlines, and handle routine operational issues.

Days 61–90: Run daily agency operations with minimal CEO involvement, maintain at least 90% on-time delivery, and free up 10–15 hours of the CEO’s time per week.

Why Join Wise Advertisement?

• Work directly with the founder of a growing AI-powered marketing agency.
• Lead a talented international team across multiple disciplines.
• Help build and improve the operational foundation of a scaling business.
• Work with modern AI, marketing automation, and digital marketing technologies.
• Opportunity to grow into a senior operations leadership role as the company expands.

We are looking for a hands‑on leader who can take ownership, execute consistently, and help us build a more efficient and scalable agency.