Digital Marketing Manager

Clients Blackbox, Inc.; Austin (TX); Remote; USD 114,000 - 150,000; Full time

Job summary

A leading company is seeking a Digital Marketing Manager responsible for client success and internal operations. You will lead a team to ensure client satisfaction through digital marketing services while also driving internal effectiveness. The role offers a competitive salary with performance bonuses and an opportunity to impact company growth significantly.

Benefits

Performance Bonuses

Optional Profit Share

Qualifications

• 3+ years in agency or startup ops, ideally in client delivery.
• Experience leading internal teams across media, creative, and tech.

Responsibilities

• Maintain 90%+ client retention over a rolling 6-month window.
• Lead bi-weekly success calls and manage all asynchronous client communication.

Skills

Client Success

Leadership

Communication

Job description

Join to apply for the Digital Marketing Manager role at Clients Blackbox, Inc.

Join to apply for the Digital Marketing Manager role at Clients Blackbox, Inc.

Clients Blackbox, Inc. provided pay range

This range is provided by Clients Blackbox, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$114,000.00/yr - $150,000.00/yr

Digital Marketing Manager – Fulfillment & Client Success

Remote | Full-Time | High-Performance Environment

Important: This role is client facing. It's a leadership role with digital marketing experience required.

Mission: Own the Marketing Fulfillment Department. Drive Client Success.

We’re a fast-moving growth company helping financial advisors scale through digital marketing. Our Operations Manager plays a critical role as the right hand to the CEO—owning fulfillment, client delivery, internal operations, and team accountability.

You’re the integrator who ensures our clients get results, the team delivers with precision, and the CEO remains focused on vision and innovation.

Your Responsibilities

Client Success & Consulting

• Maintain 90%+ client retention over a rolling 6-month window
• Lead bi-weekly success calls and manage all asynchronous client communication
• Deliver consistent reporting on ad performance, lead costs, and conversion trends
• Identify bottlenecks and coach clients to improve their ROI
• Ensure all scripts, content, and approvals stay on schedule
• Own tracking for retention, CPL, CPA, NPS, and all success metrics
• Review and approve all deliverables before clients see them (ads, copy, videos, funnels)
• Maintain 95%+ first-pass approval rate across all client assets
• Conduct daily check-ins with media buyers, copywriters, video editors, and tech teams
• Eliminate missed deadlines by enforcing systems, speed, and brand alignment

Internal Operations

• Run daily standups, weekly all-hands, and departmental check-ins
• Lead new client onboarding from contract to campaign launch
• Review team reports and provide direction, feedback, and accountability
• Translate chaos into clean systems and raise the standard of execution
• Fully own post-onboarding communication, fulfillment, and long-term success
• Track and report all metrics independently
• Remove 10+ hours/week of tactical work from the CEO’s plate
• Escalate only when necessary—you are the first and final line of accountability

Compensation

• Performance Bonuses: Up to $36,000/year based on:
• Reduction of CEO workload
• Client success metrics (retention, NPS)
• Team scaling and SOP documentation
• Optional Profit Share: Available after hitting profitability milestones

Total On-Target Earnings (OTE): $150,000/year+

Top performance and company growth can push compensation even higher.

What Makes You a Fit

• You think in systems, move fast, and lead with clarity
• You’re a strong communicator with a high EQ and leadership presence
• You take extreme ownership, act with urgency, and thrive under pressure
• You have no ego—you just want to win and bring others with you

Requirements

• 3+ years in agency or startup ops, ideally in client delivery
• Experience leading internal teams across media, creative, and tech
• Familiar with direct response, performance marketing, and growth execution
• Skilled at coaching clients and team members toward real business outcomes

Your First 90 Days

Day 30: Fully onboarded, shadowing team and CEO, familiar with all SOPs and deliverables.

Day 60: Running client communication, leading fulfillment, solving bottlenecks proactively.

Day 90: CEO is removed from 90% of fulfillment and client ops. You run day-to-day operations with confidence and precision.

Ready to build something remarkable?

Apply now: https://clientsblackbox.typeform.com/to/pjH3r4QU

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Advertising Services

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