Digital Marketing Advisor

FedEx Group; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 110,000; Full time

Job summary

An innovative leader in logistics is seeking a Digital Product Manager to shape the future of customer engagement. This role involves executing digital product strategies, conducting market analysis, and collaborating with cross-functional teams to launch market-leading products. The ideal candidate will possess strong analytical skills, a solid understanding of customer needs, and the ability to drive continuous improvement. Join a dynamic team where your expertise will directly impact the customer experience and contribute to the company's success. If you are passionate about digital marketing and product management, this opportunity is perfect for you.

Qualifications

• 5+ years in digital marketing or product management required.
• Bachelor's degree in relevant field or equivalent experience.

Responsibilities

• Conduct market and competitive analysis to optimize customer experience.
• Partner with teams to launch customer-centric products.

Skills

Digital Marketing

Product Management

Customer Experience Management

Analytical Skills

Collaboration Skills

Technical Acumen

Education

Bachelor's Degree in Marketing, Finance, Computer Science, Engineering

Master's Degree (preferred)

Tools

PMP Certification

QDM Certification

Job description

Under minimal supervision, plans and executes digital product strategy, technology/product development, technology and/or product support and/or customer engagement strategies in support of the company’s product and service portfolio.

Essential Functions

• Conducts market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partners with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs.
• Provides subject matter expertise to support strategic priorities.
• Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
• Performs other duties as assigned.

Minimum Education

Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline.

Minimum Experience

Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support. More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.

Knowledge, Skills, and Abilities

Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities. Technical acumen. Strong collaboration, communications and analytical skills.

Preferred Qualifications

Loyalty program and lifecycle marketing experience. Strong project management skills, including PMP and QDM certifications. Strong vendor management experience and negotiation skills. Experience on business process improvement and strategy projects.

Pay Transparency:

Pay:

Additional Details: This position will be hybrid in Memphis, TN, Plano, TX, or Pittsburgh, PA and candidates must live within a 50-mile radius. Employees will be required to work at a FedEx Campus location several times per week.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].