Digital Mailroom Technician

Grow Financial Federal Credit Union; Tampa (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Family leave

Volunteer days

Professional development stipend

401(k) with employer match

Healthcare coverage

Discounts on consumer loans

In-house training

Job summary

Grow Financial Federal Credit Union is seeking a Digital Mailroom Technician to manage the timely receipt, digitization, and distribution of mail and documents. The role acts as a bridge between physical mail operations and digital processes, ensuring accurate scanning, indexing, and routing to the proper departments.

You will perform mail collection, document preparation, scanning, quality assurance, and workflow monitoring while upholding strict confidentiality and regulatory standards.

Qualifications

• High school diploma, GED, or equivalent required.
• One year of customer service experience required.
• Valid Florida driver's license with an acceptable driving record required.
• Basic computer skills, including familiarity with Microsoft Outlook, Word, and Windows-based applications.
• Ability to learn document management, imaging, workflow, and scanning systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong attention to detail and organizational skills.
• Ability to work independently while also collaborating effectively with team members and business partners.
• Strong verbal and written communication skills.

Responsibilities

• Timely receipt, processing, digitization, quality review, and electronic distribution of incoming mail and documents.
• Scan, index, classify, and route correspondence to appropriate departments.
• Perform daily mail collection, mailroom operations, document preparation, scanning, quality assurance, and workflow monitoring.
• Maintain confidentiality and regulatory compliance standards.
• Provide internal customer service through timely responses and issue resolution.
• Support the credit union's digital transformation initiatives by ensuring efficient electronic document delivery.

Skills

Customer service

Confidentiality

Attention to detail

Communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Windows-based applications

Job description

Digital Mailroom Technician

Overview

At Grow Financial Federal Credit Union, we believe in service - to our 300,000 members, 600 team members and local communities. We're not just your average bank. We're a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our "work from where you do your best work" strategy provides flexibility to our team members - who currently reside across the U.S. - with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow - people, communities, money and dreams.

Some of our Benefits/Perks:

• Work-life balance: 15 days of paid vacation to start, plus paid holidays and sick time
• Family-first benefits: Paid family leave for eligible team members
• Community impact: Two paid volunteer days each year
• Professional development: up to $5,250 annually for full-time team members
• Retirement readiness: 401(k) with employer contributions and matching totaling up to 8% for team members
• Comprehensive healthcare: Medical, dental, vision, virtual care, and mental health support
• Financial perks: Special team member discounts on consumer loans
• Career growth and development: Dedicated in-house training team focused on helping you reach your full potential

Responsibilities

The Digital Mailroom Technician is responsible for the timely receipt, processing, digitization, quality review, and electronic distribution of incoming Credit Union mail and documents. This role serves as a critical link between physical mail operations and digital business processes by ensuring member and business correspondence is accurately scanned, indexed, classified, and routed to the appropriate departments. The Digital Mailroom Technician performs daily mail collection, mailroom operations, document preparation, scanning, quality assurance, and workflow monitoring activities while maintaining strict confidentiality and regulatory compliance standards. This position provides exceptional internal customer service through timely responses, issue resolution, and proactive communication and supports the Credit Union's digital transformation initiatives by ensuring efficient and accurate electronic document delivery.

Qualifications

Required Skills & Experience

• High school diploma, GED, or equivalent required.
• One year of customer service experience required.
• Valid Florida driver's license with an acceptable driving record required.
• Basic computer skills, including familiarity with Microsoft Outlook, Word, and Windows-based applications.
• Ability to learn document management, imaging, workflow, and scanning systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong attention to detail and organizational skills.
• Ability to work independently while also collaborating effectively with team members and business partners.
• Strong verbal and written communication skills.

Physical Demands

• Ability to sit or stand for extended periods.
• Frequent use of scanning equipment, computers, and document processing systems.
• Ability to sort, organize, lift, and transport mail trays, document boxes, and packages up to 25 pounds with or without assistance.
• Ability to bend, reach, stoop, and move throughout mailroom and office environments.

Work Environment

• This position is an in office role. Reports to Grow Property Administration Division in New Tampa, FL.
• Collaborative team environment.
• Regular travel between Credit Union locations and local postal facilities as required.

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled