Digital Mail Coordinator

Canon U.S.A., Inc.; Cambridge (MA); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Employee discounts

Job summary

Canon U.S.A., Inc. in Cambridge, MA seeks a Digital Mail Coordinator to manage scanning operations and mail handling at a client site. You will coordinate, prepare, process, and quality check incoming mail for scanning and electronic file conversion, while maintaining equipment and meeting deadlines.

The role requires 2–5 years in mailroom or scanning, a high school diploma, and strong attention to detail. Competitive pay, comprehensive training, and employee benefits are offered.

Qualifications

• 2–5 years' experience in a mailroom, scanning or records operation.
• 5+ years in related office environments not required but helpful.
• Excellent customer service and the ability to meet deadlines.

Responsibilities

• Coordinate, prepare, process Digital Mail scanning projects.
• Quality check and output to client Digital Mail platform.
• Deliver or redirect physical mail as needed.
• Communicate with end users as necessary.
• Maintain scanner quality and logs.
• Prepare monthly production and volume reports.

Skills

Customer service

Deadline driven

Communication

Attention to detail

Teamwork

Education

High school Diploma or equivalent

Tools

Scanner equipment

Postage meter

Tracking systems

Database programs

General computer skills

Job description

Digital Mail Coordinator

Job Locations

US-MA-CAMBRIDGE

Position Type: Regular Full-Time

Fixed Salary: USD $35.00/Hr.

Overview

Under general supervision, is responsible for complete knowledge and understanding of Digital Mail Platform and business rules at client site. Ability to operate scanning equipment including Ricoh, Kodak, Canon, Minolta etc. Coordinate, preparation, prioritize, process and quality check, incoming mail and documents for scanning and electronic file conversion. Receive, Deliver or re-direct and ship physical mail. Complete all projects per customer's requests within established time frames. Maintenance of all scanning equipment and work-space is necessary. Resolve minor technical problems (when there are paper jams or scanning output is not up to par). May also perform other related duties as required.

Responsibilities

GENERAL RESPONSIBILITIES

• Coordinate, prepare, process projects for Digital Mail document scanning, electronic conversion, indexing, stamping. Check business rules specifications for document distribution and disposition.
• Upon completion of processing documents / electronic files quality check production and then output to the client's Digital Mail platform.
• Delivery or redirect shipping of physical mail exempt from opening and scanning
• Communicate with end users as necessary.
• Maintain scanner quality (i.e. cleaning lens, reporting mechanical failures). Maintain required levels of quality and rates of production.
• Maintain Logs for in/out boxes for scanning. Record objective and bibliographic information as appears on documents. Create bar codes for documents. Follow document preparation procedures.
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
• Perform other duties as requested by Manager

May at some time perform the following:

• Process outgoing mail and packages
• Send, receive and deliver faxes
• Document filing and disposition

Qualifications

PHYSICAL DEMANDS / WORKING CONDITIONS / MENTAL QUALIFICATIONS

• Intermittent physical activity including bending, reaching and prolonged periods of sitting or standing.
• May lift and/or move up to 50 lbs.

EDUCATION

• High school Diploma or equivalent

EXPERIENCE NECESSARY

• 2-5 years' experience working in a mailroom, scanning or records operation, or professional office environment.

KNOWLEDGE

• Full knowledge of scanning procedures in a business environment
• Familiarity with a database program to store and retrieve documents
• Substantial acquaintance with and understanding of general Mail Classes and priority level for delivery.

EQUIPMENT PROFICIENCY

• Advanced knowledge of metering, weighting, logging and other shipping procedures. Proficient computer skills preferred.
• Excellent Ability to perform routine functions of various equipment and systems (scanner, postage meter, tracking systems)

BASIC QUALIFICATIONS

• Excellent customer service, professional attitude and appearance are a must. Ability to work overtime & meet deadlines.
• Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

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Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions), gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.