Digital Mail Coordinator

Canon Business Process Services, Inc.; Cambridge (MA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Training programs

Positive environment

Employee discounts

Job summary

Canon Business Process Services, Inc. is seeking a detail-oriented mailroom technician to manage scanning, indexing and electronic file conversion at a client site.

Under general supervision, you'll operate scanning equipment (Ricoh, Kodak, Canon, Minolta), prepare and quality-check incoming mail, and support project timelines. Required: high school diploma and 2–5 years in mailroom or related office environment; strong customer service and willingness to work overtime.

Qualifications

• High school diploma or equivalent.
• 2–5 years’ experience in a mailroom, scanning, or records operation.
• Excellent customer service and professional appearance.
• Ability to work overtime & meet deadlines.

Responsibilities

• Coordinate, prepare, process projects for Digital Mail scanning and indexing.
• Quality check and output to the client’s Digital Mail platform.
• Deliver or redirect shipping of physical mail.
• Communicate with end users as necessary.
• Maintain scanning equipment and workspace.

Skills

Scanner operation

Customer service

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

Scanning equipment

Postage meter

Job description

Overview

Under general supervision, is responsible for complete knowledge and understanding of Digital Mail Platform and business rules at client site. Ability to operate scanning equipment including Ricoh, Kodak, Canon, Minolta etc. Coordinate, preparation, prioritize, process and quality check, incoming mail and documents for scanning and electronic file conversion. Receive, Deliver or re-direct and ship physical mail. Complete all projects per customer’s requests within established time frames. Maintenance of all scanning equipment and work-space is necessary. Resolve minor technical problems (when there are paper jams or scanning output is not up to par). May also perform other related duties as required.

Responsibilities

GENERAL RESPONSIBILITIES

• Coordinate, prepare, process projects for Digital Mail document scanning, electronic conversion, indexing, stamping. Check business rules specifications for document distribution and disposition.
• Upon completion of processing documents / electronic files quality check production and then output to the client’s Digital Mail platform.
• Delivery or redirect shipping of physical mail exempt from opening and scanning
• Communicate with end users as necessary.
• Maintain scanner quality (i.e. cleaning lens, reporting mechanical failures). Maintain required levels of quality and rates of production.
• Maintain Logs for in/out boxes for scanning. Record objective and bibliographic information as appears on documents. Create bar codes for documents. Follow document preparation procedures.
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
• Perform other duties as requested by Manager

May at some time perform the following:

• Process outgoing mail and packages
• Send, receive and deliver faxes
• Document filing and disposition

Qualifications

PHYSICAL DEMANDS / WORKING CONDITIONS / MENTAL QUALIFICATIONS

• Intermittent physical activity including bending, reaching and prolonged periods of sitting or standing.
• May lift and/or move up to 50 lbs.

EDUCATION

• High school Diploma or equivalent

EXPERIENCE NECESSARY

• 2-5 years’ experience working in a mailroom, scanning or records operation, or professional office environment.

KNOWLEDGE

• Full knowledge of scanning procedures in a business environment
• Familiarity with a database program to store and retrieve documents
• Substantial acquaintance with and understanding of general Mail Classes and priority level for delivery.

EQUIPMENT PROFICIENCY

• Advanced knowledge of metering, weighting, logging and other shipping procedures.Proficient computer skills preferred.
• Excellent Ability to perform routine functions of various equipment and systems (scanner, postage meter, tracking systems)

BASIC QUALIFICATIONS

• Excellent customer service, professional attitude and appearance are a must. Ability to work overtime & meet deadlines.
• Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.

What We Offer:

• Competitive pay & benefits!
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!