Digital Learning Enablement Assistant Director - northwesternmutual

OpenTalent; Milwaukee (WI); On-site; USD 110,000 - 160,000; Full time

Job summary

OpenTalent in Milwaukee is seeking a Senior Learning Technology Lead to guide strategy execution, operations, and evolution of learning platforms used by the U.S.-based field force.

You will report to the Sr. Director, Content Strategy & Digital Learning Enablement, lead a small team, implement scalable, data-informed learning experiences, and drive business impact through innovative use of AI-enabled capabilities.

Qualifications

• Lead a learning technology team responsible for platform operations.
• Experience with scalable, data-informed learning experiences.
• Awareness of AI-enabled capabilities in learning.

Responsibilities

• Lead, coach, and develop a learning technology team for platform operations.
• Own the implementation and ongoing operations of the field-facing learning platform.
• Execute the learning tech roadmap with cross-functional partners.
• Identify and apply AI-enabled capabilities to enhance learner experience and efficiency.
• Ensure regulatory, compliance, and governance for platforms and processes.
• Collaborate with Field Function, Digital Product, and vendor teams on initiatives.
• Gather feedback and define requirements for new or enhanced capabilities.
• Assess vendor roadmaps and plan releases for engagement and impact.
• Stay current on industry trends and translate insights into pilots and opportunities.

Job description

Lead the strategy execution, operations, and continuous evolution of learning technology solutions to meet the expectations of modern learners and enable the future of learning for the 22,500+ U.S.-based field force.

Reporting to the Sr. Director, Content Strategy & Digital Learning Enablement within the Field Talent Acquisition and Development division, this role provides hands‑on expertise and leads, manages, and develops the team responsible for day‑to‑day learning platform operations and implementing scalable, engaging, data‑informed learning experiences that drive business impact.

What You'll Do:

Lead, coach, and develop a small learning technology team responsible for platform operations including configuration, administration, reporting, and support for learners, field leaders, and business partners.

Act as the learning business lead responsible for the implementation, ongoing operations, and evolution of the field‑facing learning platform.

Execute the learning technology roadmap in alignment and collaboration with partners in Field Talent, Digital Product, and the broader Field Function organization.

Identify, assess, and apply AI‑enabled capabilities to enhance the learner and leader experience, enable learning in the flow of work, and drive operational efficiency.

Ensure learning platforms and processes support regulatory, compliance, product qualification, field enablement, and reporting requirements with appropriate controls, documentation, and governance.

Lead or support Field Function initiatives with learning technology implications across learning, business, digital product, vendor, and field stakeholder teams.

Consult with learning and development program owners on technology solutions that meet the program requirements, including learner and leader experience, program administration, and reporting.

Lead ongoing assessment and improvement to the learning platform operating model, including intake, governance, documentation, service processes and standards, and business partner enablement.

Partner with learning and business stakeholders to gather feedback, evaluate use cases, and define requirements for new or enhanced learning technology capabilities.

Collaborate with partners across Field Function and Digital Product to evaluate, plan, and implement internal or vendor‑based solutions, including vendor assessment, implementation planning, release readiness, stakeholder enablement, and change management.

Monitor and evaluate vendor roadmaps and product releases to identify opportunities that improve engagement, efficiency, scalability, and business impact.

Stay current on industry best practices, trends, and emerging learning technology capabilities; translate relevant insights into practical recommendations, pilots, and innovation opportunities.

What You'll bring to the role: