Director of Learning Technology & Platform Strategy

Northwestern Mutual; Milwaukee (WI); On-site; USD 108,000 - 162,000; Full time

Benefits offered by this job

Flexible schedules

Concierge service

Comprehensive benefits

Employee resource groups

Job summary

Northwestern Mutual is seeking a Learning Technology Leader to drive strategy, operations, and evolution of learning platforms for the 22,500+ U.S.-based field force. You will lead a small team responsible for platform operations, configuration, reporting, and support for learners and partners.

You will partner with Field Talent, Digital Product, and Field Function, executing the technology roadmap and shaping AI-enabled, data-informed learning experiences that scale and deliver measurable

Qualifications

• Minimum 10+ years of progressive experience in the learning and development field, with proven track record in leveraging learning technology to drive business results.
• Bachelor’s degree in learning technology, instructional design, or related field required; Master’s degree preferred.
• Experience leading, coaching, and developing a team of learning technology professionals.
• Expertise in learning technology ecosystems, including learning management systems, LXPs or learning portals, virtual classroom platforms, integrations, data and reporting, and end‑user support. Docebo and Zoom experience preferred.
• Deep proficiency in leading platform operations, including configuration, user and catalog management, security and permissions, automated assignments, integrations, reporting and dashboards.
• Experience partnering with vendors and internal teams to manage platform enhancements, issue resolution, releases, and service expectations.
• Understanding of and experience with modern and emerging learning capabilities, including AI-enabled learning experiences, roleplay and simulation, adaptive and personalized learning, learning in the flow of work, social and collaborative learning, and learning analytics and intelligence.
• Experience with learning authoring tools, content standards such as SCORM and xAPI, and content catalog integrations.

Responsibilities

• Lead, coach, and develop a small learning technology team responsible for platform operations including configuration, administration, reporting, and support for learners, field leaders, and business partners.
• Act as the learning business lead responsible for the implementation, ongoing operations, and evolution of the field-facing learning platform.
• Execute the learning technology roadmap in alignment and collaboration with partners in Field Talent, Digital Product, and the broader Field Function organization.
• Identify, assess, and apply AI-enabled capabilities to enhance the learner and leader experience, enable learning in the flow of work, and drive operational efficiency.
• Ensure learning platforms and processes support regulatory, compliance, product qualification, field enablement, and reporting requirements with appropriate controls, documentation, and governance.
• Lead or support Field Function initiatives with learning technology implications across learning, business, digital product, vendor, and field stakeholder teams.
• Consult with learning and development program owners on technology solutions that meet the program requirements, including learner and leader experience, program administration, and reporting.
• Lead ongoing assessment and improvement to the learning platform operating model, including intake, governance, documentation, service processes and standards, and business partner enablement.

Skills

Analytical Thinking

Consulting

Cross Functional Partnering & Planning

Learning Experience Design

Process Improvement

Program Management

Strategic Thinking

Technical & Digital Acumen

Education

Bachelor’s degree in learning technology, instructional design, or related field

Master’s degree preferred

Tools

Docebo

Zoom

Job description

Northwestern Mutual is seeking a Learning Technology Leader to drive strategy, operations, and evolution of learning platforms for the 22,500+ U.S.-based field force. You will lead a small team responsible for platform operations, configuration, reporting, and support for learners and partners.

You will partner with Field Talent, Digital Product, and Field Function, executing the technology roadmap and shaping AI-enabled, data-informed learning experiences that scale and deliver measurable