Digital Learning Delivery Lead for Customer Enablement

Verizon; Town of Florida (NY); Hybrid; USD 99,000 - 165,000; Full time

Job summary

Verizon is seeking a Customer Enablement Delivery Manager to design scalable digital learning programs for enterprise, SMB, and government customers. You will reduce live support needs by moving enablement online and collaborating with product and customer success teams.

The role blends strategy, content creation, and data-driven optimization, with hybrid work and a focus on implementing automated training inside the product and onboarding journey.

Qualifications

• You’ll need a Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience demonstrated through work, military, or training.
• Scaled Education Experience: background in building digital customer academies and on-demand content.
• Business & Revenue Focus: understands impact on support costs, adoption and retention.
• Digital Adoption Tools: experience building in-app guides, pop-ups, and walkthroughs with DAPs.
• Data-Driven Problem Solving: analyze usage data and tickets to form enablement recommendations.
• Cross-Functional Collaboration: work with Product, Support, and Customer Success to blend learning.

Responsibilities

• Design scalable digital learning programs for Enterprise, SMB, and Government customers.
• Partner with Enablement Supervisor and live training to align digital content with human-led education.
• Build automated education into customers’ first 60 days with product teams.
• Create specialized digital tracks to enable customers to set up and use software independently.
• Integrate helpful guides inside the software with product and CX teams.
• Track ROI and measure how digital programs reduce tickets and increase platform use.
• Shape digital enablement strategy during updates or complex rollouts with Product.

Skills

Digital education strategy

Onboarding & adoption

In-app learning

Measuring ROI

Strategic impact

Bachelor’s degree

4+ years experience

Scaled education experience

Digital adoption tools

Data-driven problem solving

Cross-functional collaboration

Education

Bachelor’s degree

4+ years of work experience

Tools

Pendo

WalkMe

Job description

Verizon is seeking a Customer Enablement Delivery Manager to design scalable digital learning programs for enterprise, SMB, and government customers. You will reduce live support needs by moving enablement online and collaborating with product and customer success teams.

The role blends strategy, content creation, and data-driven optimization, with hybrid work and a focus on implementing automated training inside the product and onboarding journey.