Digital Key Operator / Customer Service Representative

AlphaGraphics US 219; West Jordan (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Competitive Compensation

Hard work, collaboration

Career path development

Job summary

AlphaGraphics US 219 in West Jordan is seeking a Customer Service Representative (CSR) and Digital Key Operator to join our small, collaborative team. You will serve as the primary contact for customers, explain our printing capabilities, and coordinate with the production team to ensure orders meet expectations.

We value reliability, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• Experience in customer-focused roles with emphasis on service quality.
• Strong written and verbal communication skills.
• Ability to multi-task and manage priorities in a fast-paced environment.
• Two years of print and sign experience is preferred.
• Basic math and computer literacy are required.

Responsibilities

• Serve as the primary representative to customers, communicating capabilities and requirements.
• Convey pricing, services, and timelines to customers and support teams.
• Coordinate with production for digital print, bindery, and finishing processes.
• Assist with billing, deposits, and payments; ensure customer satisfaction.

Skills

Customer service

Communication

Multi-tasking

Print & Sign experience

Problem solving

Computer skills

Tools

Computer

Job description

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off

Benefits/Perks

• Competitive Compensation
• Hard work, collaboration
• Career path development

Company Overview

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in West Jordan is actively seeking a Customer Service Representative (CSR) and Digital Key Operator to join us full time. You are primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. The diverse product offerings at AlphaGraphics requires an understanding of printing, finishing, sign application, and installation.

In addition to digital copier production, this position will spend time working with our digital printers and finishing. More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

What We Expect Of You

• Serve as the primary representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by phone, email and in-person to provide information about products or services.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Digital Print Production
• Print Bindery & Finishing
• Post-Press Equipment
• Large Format & Sign Finishing with Installation when necessary
• Equipment Maintenance Requirements
• Other essential functions needed to provide the highest quality customer service and product output

What You Bring To The Table

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
• Two years of print and sign experience
• Positive, Professional Attitude
• Strong Work Ethic
• Problem Solving Skills
• Cooperative interpersonal skills
• Demonstrated ability to work quickly and neatly while multi-tasking
• Basic math skills and ability to use a computer
• Ability to lift 50 lbs safely and work over waist high table
• Strong Multi-Tasking Ability
• Effective Communication Skills (oral and written)
• Ability to follow instructions and prioritize workload

The employer posting this position, evaluating potential candidates and making all hiring decisions is an independently owned and operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will be your employer, not AlphaGraphics, Inc. or any of its affiliates or any other franchisees.

Compensation: $18.00 - $22.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.