Digital Key Operator / Customer Service Representative

AlphaGraphics of Greenway Plaza; West Jordan (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Competitive Compensation

Hard work, collaboration

Career path development

Job summary

AlphaGraphics is seeking a Customer Service Representative and Digital Key Operator to join our West Jordan team. The role focuses on delivering high-quality customer service, managing digital print production, and supporting finishing and sign projects.

You will collaborate with teammates to meet customer needs, convey our capabilities, and ensure accurate billing and timely delivery. Training and career advancement opportunities are available in a fast-paced, supportive environment.

Qualifications

• Two years of print and sign experience
• Strong written and verbal communication skills
• Ability to lift 50 lbs safely and work over waist-high tables
• Customer-focused with problem-solving abilities

Responsibilities

• Serve as the primary representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Confer with customers by phone, email and in-person to provide information about products or services.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Digital Print Production tasks as needed.
• Print Bindery & Finishing and Post-Press Equipment handling as required.
• Large Format & Sign Finishing with Installation when necessary.
• Equipment Maintenance requirements and general duties to ensure quality output.

Skills

Customer service

Relationship building

Communication skills

Print & sign experience

Job description

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off

Benefits/Perks

• Competitive Compensation
• Hard work, collaboration
• Career path development

Company Overview

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in West Jordan is actively seeking a Customer Service Representative (CSR) and Digital Key Operator to join us full time. You are primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. The diverse product offerings at AlphaGraphics requires an understanding of printing, finishing, sign application, and installation.

In addition to digital copier production, this position will spend time working with our digital printers and finishing. More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

What We Expect Of You

• Serve as the primary representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by phone, email and in-person to provide information about products or services.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Digital Print Production
• Print Bindery & Finishing
• Post-Press Equipment
• Large Format & Sign Finishing with Installation when necessary
• Equipment Maintenance Requirements
• Other essential functions needed to provide the highest quality customer service and product output

What You Bring To The Table

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
• Two years of print and sign experience
• Positive, Professional Attitude
• Strong Work Ethic
• Problem Solving Skills
• Cooperative interpersonal skills
• Demonstrated ability to work quickly and neatly while multi-tasking
• Basic math skills and ability to use a computer
• Ability to lift 50 lbs safely and work over waist high table
• Strong Multi-Tasking Ability
• Effective Communication Skills (oral and written)
• Ability to follow instructions and prioritize workload

The employer posting this position, evaluating potential candidates and making all hiring decisions is an independently owned and operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will be your employer, not AlphaGraphics, Inc. or any of its affiliates or any other franchisees.

Compensation: $18.00 - $22.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.