Digital Information Technical Support

FALL CREEK FARM & NURSERY; Austin (TX); On-site; USD 57,000 - 79,000; Full time

Job summary

Texas Health and Human Services Commission (HHSC) seeks a Systems Analyst IV to support security operations, vulnerability management, and lifecycle activities across Texas HHSC agencies. The role focuses on server maintenance, incidents, and forensic data collection, with minimal supervision.

The position collaborates with Legal, Program, and IT teams, managing Archer and other tools, and supporting formal audits and continuous monitoring efforts.

Qualifications

• Experience in security operations, vulnerability management, and risk tracking.
• Ability to develop and maintain system security plans and compliance evidence.
• Experience with Windows server administration and PowerShell utilities.

Responsibilities

• Coordinate with Security and vendors using Archer to review scan results and plan remediation.
• Manage documentation for Digital Information Services apps including licensing and tickets.
• Perform Windows server administration, patching, and lifecycle management with PowerShell and admin tools.
• Handle security incidents by managing tickets in BMC Helix or Remedy and document findings.
• Support Open Records Requests by running searches and exporting results as directed by Legal.
• Collect, process, and analyze litigation data and preserve digital evidence per protocol.
• Submit CAB requests for platform maintenance and vendor support tickets.
• Assist with other duties as assigned and potential after-hours work.

Skills

Security operations

Vulnerability management

Risk tracking

Archer

Tools

BMC Helix

Remedy

iMazing

FTK

EnCase

Robocopy

Job description

Career Opportunities: Digital Information Technical Support (20011)

Posting ID20011-Posted08/20/2026-Health & Human Services Comm-IT Internal Marketing-Computer and Mathematical- Other Locations (1) - Additional Shifts available (1) -c. $5000 - $6999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage .

Functional Title: Digital Information Technical Support
Job Title: Systems Analyst IV
Agency: Health & Human Services Comm
Department: IT Internal Marketing
Posting Number: 20011
Closing Date: 09/19/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Range: $5,098.66-$7,083.33
Pay Frequency: Monthly
Salary Group: TEXAS-B-23
Shift: Day
Additional Shift: Days (First)
Telework:
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations: Austin
MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11
ISM,IT,Z Prefix

Brief Job Description

Reporting to the Director of Digital Information Services, this position collaborates with Legal, Program, and IT teams across Texas Health and Human Services (HHS) agencies. As a member of the IT Operational Support group, this role supports security operations, vulnerability management, and system lifecycle activities, including server maintenance and decommissioning systems. Responsibilities include tracking risks and vulnerabilities in Archer, managing IT service requests, and collecting forensic data from digital devices. Additional duties include advanced computer systems analysis, server administration, user requirements definition, procedure development, and system enhancement or automation. The position requires technical expertise in analyzing complex systems, maintaining server environments, supporting lifecycle activities, developing strategic solutions, and collaborating effectively with business and technical teams. Work is performed with minimal supervision.

Essential Job Functions (EJFs)

• Coordinate with Security and vendors using Archer management tool to review scan results, plan remediation, and manage risk acceptance. Developing and maintaining detail documentation for security controls, including implementation statement and providing supporting evidence for compliance. Write and validate System Security plans, support audits and continuous monitoring activities. (25%)
• Manage information and documentation for all Digital Information Services applications, providing support for architectural reviews, authority to operate, licensing, and system support tickets as necessary. (15%)
• Performs server and systems administration activities, including configuring, maintaining, patching, troubleshooting, and supporting Windows server environments. Uses administrative tools such as PowerShell, Command Prompt, Registry Editor, and related system utilities to manage configurations, resolve technical issues, support security remediation, and maintain system availability and performance. (15%)
• Handle security incidents by managing tickets in BMC Helix or Remedy, investigating, prioritizing, and documenting findings. Handle the Digital Information Services ticket queue(s) by updating and responding to tickets within a limited timeframe. (10%)
• Support Open Records Requests by running searches and exporting results as directed by Legal. (10%)
• Collect, process, and analyze litigation data, preserve digital evidence per protocol, maintain chain-of-custody, and provide forensic reports, using a variety of forensic data collection tools such as iMazing, Robocopy, EnCase, Forensic tool kit (FTK), etc. (10%)
• Submit Change Advisory Board (CAB) requests for platform maintenance and vendor support tickets. (10%)
• Other duties as assigned. (5%)
• After-hours work may be required to meet schedule demands.

Knowledge, Skills and Abilities (KSAs)

Knowledge of:

• Knowledge of security operations, vulnerability management, risk tracking, and remediation coordination processes.
• Knowledge of governance, risk, and compliance tools such as Archer for tracking vulnerabilities, documenting risks, and managing risk acceptance.
• Knowledge of security control documentation, System Security Plans, audit support, and continuous monitoring requirements.
• Knowledge of Windows server administration, including server configuration, maintenance, patching, troubleshooting, and lifecycle management.
• Knowledge of administrative tools and utilities such as PowerShell, Command Prompt, Registry Editor, and related system management tools.
• Knowledge of IT service management processes and ticketing systems such as BMC Helix or Remedy.
• Knowledge of forensic data collection, digital evidence preservation, chain-of-custody procedures,