Digital Health Platforms Specialist

Children's National Hospital; Silver Spring (MD); On-site; USD 55,000 - 91,000; Full time

Job summary

Children's National Hospital in Silver Spring, MD seeks a Digital Health Solutions Specialist to manage patient portals, intake tools, mobile apps, telehealth, and interoperability platforms, ensuring smooth day-to-day operations and strong user adoption.

You will generate reports, support staff and families, train users, update content, and collaborate across departments while maintaining HIPAA compliance and security standards.

Qualifications

• Bachelor's degree in health information technology, information systems, or a related field.
• Master’s degree preferred.
• 2–5 years of experience in healthcare IT, system administration, or patient services.
• Demonstrated experience with EHR systems administration and patient engagement or intake tools.
• Strong technical troubleshooting and problem-solving skills.
• Experience working with vendors.
• Working knowledge of HIPAA privacy and security requirements.
• Understanding of healthcare workflows and terminology.
• Excellent written and verbal communication skills; experience producing reports and presentations.
• Proficiency with Microsoft 365, including Excel and PowerPoint.
• Experience with Monday.com or similar project management software.
• A continuous improvement mindset.
• Ability to manage and address multiple projects simultaneously.
• Experience with HIEs and interoperability tools.

Responsibilities

• Independently perform daily administration of patient portals, intake tools, mobile apps, self-scheduling, telehealth platforms and interoperability tools, including user accounts, system configurations, and security settings.
• Monitor system performance proactively and coordinate with IT staff and external vendors to resolve technical issues in a timely manner.
• Maintain and improve documentation of system configurations, workflows, and procedures.
• Serve as a point of contact for patient and staff issues; independently resolve moderate-complexity access and technical problems.
• Identify recurring support patterns and recommend process improvements to reduce ticket volume.
• Escalate complex or unresolved issues to senior staff and vendor support teams.
• Visit clinic sites to support enrollment, engagement and utilization.
• Own the update cycle for digital tool content including educational materials, intake forms, appointment instructions, and system notifications.
• Ensure all content is accurate, current, and meets accessibility standards.
• Generate and analyze regular reports on system usage, enrollment, technical issues, and user engagement.
• Identify trends and surface actionable opportunities for improvement to team leads.
• Draft one-pagers, briefs, and PowerPoint presentations for staff and executive audiences.
• Train staff on digital tool administration and patient/family onboarding independently.
• Create and maintain user guides, quick reference cards, and training materials.
• Lead outreach efforts at clinics and events to capture feedback and promote digital tools.
• Ensure all administrative activities comply with HIPAA regulations and organizational security policies.
• Support internal audits and maintain accurate, complete records of system access and changes.
• Build effective relationships across departments and contribute to cross-functional teams.
• Engage in quality improvement initiatives and the implementation of new digital solutions
• Support additional needs, digital tools, workflows outcomes as assigned

Skills

Healthcare IT

EHR administration

Vendor management

HIPAA knowledge

Interoperability

Communication

Project management

Microsoft 365

Training ability

Education

Bachelor's degree

Master's degree preferred

Tools

Monday.com

Interoperability tools

Excel

PowerPoint

Job description

Children's National Hospital in Silver Spring, MD seeks a Digital Health Solutions Specialist to manage patient portals, intake tools, mobile apps, telehealth, and interoperability platforms, ensuring smooth day-to-day operations and strong user adoption.

You will generate reports, support staff and families, train users, update content, and collaborate across departments while maintaining HIPAA compliance and security standards.