Digital Health Navigator – Patient Access & Training

NYU Langone Health; New York (NY); Presencial; USD 43 000 - 58 000; Tempo integral

Resumo da oferta

NYU Langone Health’s Family Health Centers in Brooklyn seeks a Project Facilitator - Brooklyn to support digital navigation and patient education. This full-time role focuses on training patients in MyChart access, RPM setup, and digital literacy to improve care engagement.

The Digital Navigator will develop patient materials, connect families with affordable internet options, and address barriers to care. Strong communication, empathy, and English proficiency are essential in this

Qualificações

• High school diploma, GED, or equivalent.
• One year of experience in a health- or community service-related field and experience in community settings.
• Excellent computer knowledge and skills (Microsoft Office).
• Experience in simple data analysis.
• Effective oral, written, and interpersonal communication skills.
• Empathetic, reliable, resourceful, and a strong desire to help people.
• Proficiency in English.

Responsabilidades

• Provide patient training on computer/mobile usage for access to medical and community information, including assisting patients with accessing and utilizing MyChart.
• Provide patient training on Remote Patient Monitoring (RPM) device set up and use.
• Develop patient-facing materials on digital health related skills and distribute to patients as needed.
• Distribute information to patients on affordable internet connectivity programs and assist with enrollment via digital platforms.
• Advocate for patients by identifying and addressing barriers to care, including language, health literacy, digital literacy, technology access, transportation, insurance coverage, childcare, and other social determinants that affect access to care.
• Assist patients with accessing a full range of medical, behavioral health, community, and dental services.
• Attend staff and vendor-led technology trainings as scheduled.
• Attend weekly scheduled status meetings with the site coordinator(s), CARE Tech Project Coordinator, and Digital Education Coordinator.
• Assist FHC staff in developing evidence-based interventions to increase MyChart activation at pilot site clinics.
• Assist FHC staff in evaluation of project objectives.
• Performs other duties as needed.

Conhecimentos

Communication

Empathy

English proficiency

Interpersonal skills

Patient-centered approach

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

NYU Langone Health’s Family Health Centers in Brooklyn seeks a Project Facilitator - Brooklyn to support digital navigation and patient education. This full-time role focuses on training patients in MyChart access, RPM setup, and digital literacy to improve care engagement.

The Digital Navigator will develop patient materials, connect families with affordable internet options, and address barriers to care. Strong communication, empathy, and English proficiency are essential in this