Project Facilitator School Setting Brooklyn

NYU Langone Health; New York (NY); On-site; USD 43,000 - 58,000; Full time

Job summary

Family Health Centers at NYU Langone is seeking a Project Facilitator - Brooklyn to support digital navigation and education within CARE Tech. The role trains patients to access medical information online, assists with RPM setup, and develops patient materials for digital health literacy.

Travel within South Brooklyn may be required; strong communication and empathy are essential in engaging diverse communities and addressing social determinants affecting access to care.

Qualifications

• High school diploma, GED, or equivalent.
• One year of health- or community service-related experience.
• Excellent computer knowledge and skills (Microsoft Office).
• Experience in simple data analysis.
• Effective oral, written, and interpersonal communication skills.
• Empathetic, reliable, resourceful, and a strong desire to help people.
• Proficiency in English.

Responsibilities

• Provide patient training on computer/mobile usage for access to medical and community information, including MyChart usage.
• Provide patient training on Remote Patient Monitoring (RPM) device setup and use.
• Develop patient-facing materials (infographics, brochures) on digital health skills and distribute them as needed.
• Distribute information to patients on affordable internet connectivity programs; assist with enrollment via digital platforms.
• Advocate for patients by addressing barriers to care (language, health literacy, digital literacy, transportation, insurance, childcare, etc.).
• Assist patients with accessing medical, behavioral health, community, and dental services.
• Attend staff and vendor-led technology trainings as scheduled.
• Attend weekly status meetings with site coordinators and CARE Tech team.
• Assist staff in developing interventions to increase MyChart activation at pilot sites.
• Assist staff in evaluation of project objectives.
• Performs other duties as needed.

Skills

Computer skills

Communication skills

Empathy

Reliability

English proficiency

Education

High school diploma

GED

Tools

Microsoft Office

Job description

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about Family Health Centers at NYU Langone, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary

We have an exciting opportunity to join our team as a Project Facilitator - Brooklyn.

In this role, the successful candidate The Family Health Centers at NYU Langone is seeking a full-time Digital Navigator. The Digital Navigator works under the supervision of the Digital Education Coordinator and Project Coordinator for the Center for Community-Oriented Virtual Primary Care and Technology (CARE Tech).

Job Responsibilities

Provide patient training on computer/mobile usage for access to medical and community information, including assisting patients with accessing and utilizing MyChart.

Provide patient training on Remote Patient Monitoring (RPM) device set up and use.

Develop patient-facing materials (i.e. infographics, brochures, etc.) on digital health related skills and distribute to patients as needed.

Distribute information to patients on affordable internet connectivity programs; assist patients and their families with enrollment via digital platforms.

Advocate for patients by identifying and addressing barriers to care, including language, health literacy, digital literacy, technology access, transportation, insurance coverage, childcare, and other social determinants that affect access to care.

Assist patients with accessing a full range of medical, behavioral health, community, and dental services.

Attend staff and vendor-led technology trainings as scheduled.

Attend weekly scheduled status meetings with the site coordinator(s), CARE Tech Project Coordinator, and Digital Education Coordinator.

Assist FHC staff in developing evidence-based interventions to increase MyChart activation at pilot site clinics.

Assist FHC staff in evaluation of project objectives.

Performs other duties as needed.

Minimum Qualifications

To qualify you must have a High school diploma, GED, or equivalent. Candidate should have one year of experience in a health- or community service-related field and experience in community settings. Excellent computer knowledge and skills (Microsoft Office). Experience in simple data analysis. Effective oral, written, and interpersonal communication skills. Empathetic, reliable, resourceful, and a strong desire to help people. Proficiency in English.

Preferred Qualifications

2 years of work and/or volunteer in community-based clinical or social service delivery. Familiarity with community-based organizations, community leaders, and community resources. Flexibility to work evenings and weekends. Available to travel throughout South Brooklyn. Ability to juggle priorities and manage time; work well under pressure. Strong organizational skills. Strong communication skills to work with people of diverse backgrounds.

Qualified candidates must be able to effectively communicate with all levels of the organization.

Family Health Centers at NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $42,783.14 - $57,876.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here.