Digital Health Navigator: Patient Access & MyChart

Native American Community Clinic; Minneapolis (MN); On-site; USD 42,000 - 58,000; Full time

Job summary

Native American Community Clinic seeks a Patient Support Coordinator to boost patient engagement via digital health tools and streamlined access to care. You will assist with MyChart sign-ups, portal use, and Medicaid-related tasks, collaborating with the IT, registration, billing, and patient advocacy teams to minimize coverage disruptions.

You will educate patients on Medicaid changes, support enrollment processes, and ensure privacy standards are met while promoting health equity and digital

Qualifications

• Proficiency with health information systems and patient portals.
• Strong written and verbal communication skills.
• Ability to explain complex insurance information in plain language.
• Comfort helping patients with digital tools and literacy.

Responsibilities

• Assist patients with MyChart sign-ups and health insurance assistance.
• Educate patients on Medicaid eligibility changes, renewals and enrollment requirements.
• Explain notices and Medicaid correspondence in clear language.
• Proactively outreach to patients at risk of losing coverage and help with deadlines.

Skills

Patient communication

Digital literacy

Problem solving

Team collaboration

Education

High school diploma or GED

Associate’s degree or higher preferred

Tools

Epic/MyChart

Job description

Native American Community Clinic seeks a Patient Support Coordinator to boost patient engagement via digital health tools and streamlined access to care. You will assist with MyChart sign-ups, portal use, and Medicaid-related tasks, collaborating with the IT, registration, billing, and patient advocacy teams to minimize coverage disruptions.

You will educate patients on Medicaid changes, support enrollment processes, and ensure privacy standards are met while promoting health equity and digital