Digital Health Engagement Specialist

Justice Resource Institute; Boston (MA); On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

Bilingual bonus ($2,000)

License reimbursement

Medical & dental benefits

401K with company match

Tuition reimbursement

Wellness programs

Paid time off up to 19 days

Job summary

Justice Resource Institute in Boston seeks a Digital Health Engagement Specialist to support Program RISE and Boston GLASS, expanding access to HIV/STI screening, case management, and LGBTQIA+ services.

The role emphasizes trauma-informed care, harm reduction, and development of digital health tools. This contract-funded position requires strong communication, teamwork, and availability evenings/weekends.

Qualifications

• High School Diploma or GED with one or more years experience in community health or social media/digital management required.
• Bachelor's degree in healthcare, marketing, communications, or a related field preferred.
• Excellent communication and interpersonal skills.
• Self-directed, motivated and flexible with the ability to work independently on projects and as part of a team.
• Strong problem-solving skills and attention to detail.
• Bilingual or trilingual preferred (English/Portuguese/Spanish) preferred.
• Availability to work nights and weekends is required.
• Available to work evenings, holidays, weekend shifts as necessary.
• Mantsains valid driver’s license.
• Daily access to a working, registered, insured vehicle.
• Background and driving record checks will be performed.

Responsibilities

• Support the team’s showcase of harm reduction approaches to care, naloxone distribution, case management, peer support, HIV/STIs and LGBTQIA+ services.
• Develop technology-based client engagement tools with IT approval.
• Develop and execute client engagement strategies to increase digital health tool usage.
• Create and manage social media content and materials for program vision and goals.
• Assist in marketing campaigns and materials with the marketing team and leadership.
• Maintain floor presence in the Boston GLASS space and guide clients to staff.
• Facilitate weekly drop-in programming through support groups and interventions.
• Collaborate with program teams to provide educational content and resources.
• Collaborate with community agencies and service providers.
• Connect community requests with program leaders to improve access.

Skills

Communication

Interpersonal skills

Self-motivated

Problem solving

Bilingual preferred

Night/weekend availability

Driver's license

Personal vehicle

Education

Bachelor’s degree preferred

High School Diploma or GED

Job description

Are you the Digital Health Engagement Specialist we have been looking for? In this position you will be able to convey your passion for helping others by working with people in the community!

The Digital Health Engagement Specialist will support the services of Program RISE and Boston GLASS, ensuring the program is responding to the needs to community. Program RISE serves the Metrowest area by providing preventive health and social services, including confidential screenings for HIV, STIs, and viral Hepatitis, as well as case management for those living with HIV/AIDS. The Boston GLASS program supports LGBTQIA+ youth of color and their allies in Greater Boston and Framingham, offering a range of services and educational support to other providers and organizations.

Compensation:

The pay range for this position is$51,450peryear. This is a contract-funded position, meaning the pay is contingent on contract funds available at the time of hire. The listed range reflects what we reasonably and in good faith expect to pay for this role at the time of posting the position. The actual compensation an employee is offered may vary based on several factors such as experience, education, licensure, certifications and qualifications. This range may be modified in the future.

In this role, you will:

• Supporting the team’s showcase of implementing harm reduction approaches to care, naloxone distribution, case management, peer support, HIV/STI screening, care and navigation, and LGBTQIA+ services.
• Develop technology-based client engagement tools to broaden accessibility to resources with support and approval of JRI IT department.
• Develop and execute client engagement strategies to increase the utilization and adoption digital health tools.
• Create and manage social media content and materials that promote programming vision, mission and goals.
• Assist in the development of marketing campaigns and materials to promote health access, collaborate with JRI marketing team, program staff and division leadership.
• Help to maintain floor presence in the Boston GLASS drop in space and direct clients to appropriate staff and services.
• Help to facilitate Boston GLASS weekly drop in programming through the implementation of support groups and interventions.
• Collaborate with program teams to deliver educational content and resources.
• Collaborate with community agencies and service providers.
• Collaborate with Program leaders and division leadership to connect community requests and improve access to services.
• Stay up-to-date with industry trends and best practices in digital health and client engagement.
• Ensure that work maintains trauma-informed, and harm reduction approaches.
• Remain current and informed regarding HIV/AIDS, STIs, Viral Hepatitis, Overdose prevention, Harm Reduction.
• Work with quality management team and division leadership to gather feedback from users to inform development and enhancements to technology and digital supports.
• Participate in advisory committees, external meetings as assigned.
• Participate in other meetings and planning initiatives across the Agency, and JRI Health Division as assigned.
• Provide services in the office and/or community settings outside of the office (e.g.: homes, schools, hospitals, institutions, other community locations) as defined by the program leadership and supervisor. Any services provided remotely must meet the needs of clients served and be discussed and approved by your supervisor beforehand.
• Continue to develop knowledge and understanding relative to their role about the history, traditions, values, family systems, artistic expressions and linguistic needs of groups served as well as use appropriate methodological approaches, skills and techniques that reflect an understanding of culture.
• Participate in other meetings and planning initiatives across the Agency, and JRI Health Division.
• Adhere to all JRI and JRI Health policies and procedures.
• Participate in all required quality assurance activities.
• Perform other operational task as requested by the Program Director.

Why JRI?

• Be who you are! JRI is committed to creating a workplace built on respect, collaboration, and opportunity, where every employee is valued and supported in making a meaningful impact.
• We offer a $2,000 bilingual bonus to new hires who speak a second language fluently, other than English, and will use it to serve our clients!
• Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC, LCSW, LICSW, RN and more!
• Access to our excellent Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities!
• Wellness benefits including access to employee engagement groups, self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full time employees in your first year and much more!

Requirements:

• High School Diploma or GED with one or more years experience in community health or social media/digital management required.
• Bachelor's degree in healthcare, marketing, communications, or a related field preferred.
• Excellent communication and interpersonal skills.
• Self-directed, motivated and flexible with the ability to work independently on projects and as part of a team.
• Strong problem-solving skills and attention to detail.
• Bilingual or trilingual preferred (English/Portuguese/Spanish) preferred.
• Availability to work nights and weekends is required.
• Available to work evenings, holidays, weekend shifts as necessary.
• Maintains valid driver’s license.
• Daily access to a working, registered, insured vehicle.
• Background and driving record checks will be performed.

At JRI, we are committed to fostering a workplace where every team member feels valued and respected. We believe that a culture built on mutual respect, collaboration, and opportunity allows our staff to thrive and do their best work. By supporting one another and recognizing each person's contributions, we create an environment where people can grow, develop their skills, and make a meaningful impact in the communities we serve. JRI is an equal opportunity employer.

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Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Preferred

Bachelors or better in Community Health or related field.

Experience

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.