Digital Fan Experience Lead

The Greater OKC Hispanic Chamber of Commerce; Oklahoma City (OK); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k with matching

Paid downtown parking

Tuition reimbursement

Employee ticket options

Family gym membership subsidy

Parental leave

Team shop discount

Job summary

The Oklahoma City Thunder is seeking a Fan Journey Coordinator to enhance fan engagement across the Thunder app, SMS, and other digital channels. This role will help bring the fan journey to life through digital experiences, data organization, and cross-department collaboration.

This full-time hourly position is based at Paycom Center in downtown Oklahoma City with some travel for events. The role emphasizes digital marketing, technology, and data-driven fan experiences.

Qualifications

• Minimum 2 years in digital marketing or digital engagement.
• Experience with SMS and direct email marketing.
• Strong analytical skills to translate data into recommendations.
• Ability to think strategically and improve processes.
• Familiarity with API development, Tableau, SQL, or Python preferred.
• Familiarity with HTML, CSS, and JavaScript for front-end updates.
• Ability to work independently and collaboratively.

Responsibilities

• Execute digital fan journey tactics across the Thunder app, SMS, push notifications, and other digital channels.
• Manage fan-facing experiences across the Thunder app and other digital platforms.
• Coordinate digital campaign calendars and ensure fan communications are executed on time and in alignment with broader plans.
• Perform routine quality assurance of digital experiences, links, forms, messaging, and fan content prior to launch.
• Pull, clean, organize, and manage fan data from digital campaigns and other sources.
• Operate fan loyalty platforms including Kids Club and report on engagement.
• Identify lead-source trends to develop fan development strategies.
• Perform other duties as assigned.

Skills

Digital marketing

Marketing automation

Analytics

Strategic thinking

APIs

Tableau

SQL

Python

HTML/CSS/JS basics

Independent work

Tools

Tableau

SQL

Python

APIs

Job description

The Oklahoma City Thunder is seeking a Fan Journey Coordinator to enhance fan engagement across the Thunder app, SMS, and other digital channels. This role will help bring the fan journey to life through digital experiences, data organization, and cross-department collaboration.

This full-time hourly position is based at Paycom Center in downtown Oklahoma City with some travel for events. The role emphasizes digital marketing, technology, and data-driven fan experiences.