Digital Experience Manager

cPort Credit Union; Portland (ME); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision, and life 보험

401(k)

Paid holidays and vacation time

Tuition reimbursement

Career advancement opportunities

Wellness programs

Job summary

cPort Credit Union is seeking a Digital Experience Manager to lead the day-to-day management of our digital channels, including eBanking, online account opening, and digital payments. You will partner with vendors, coordinate deployments, and ensure a reliable, customer-focused member experience.

You will work with cross-functional teams, provide guidance to the digital services group, and help roll out new digital products and enhancements while maintaining clear procedures and documentation.

Qualifications

• Provide leadership and support to the team.
• Strong communication skills and proficient in Microsoft Office products.
• A bachelor’s degree or relevant experience in digital banking.

Responsibilities

• Partner with vendors to troubleshoot and expedite complex system or member-impacting issues and help expedite resolution.
• Assist with the research, implementation, testing, and rollout of new digital products, enhancements, and projects.
• Help develop and maintain procedures, documentation, and internal resources related to our digital services.
• Communicate digital changes, enhancements, outages, and other important information.

Skills

Leadership

Communication

Education

Bachelor's degree or relevant experience in digital banking

Tools

Microsoft Office

Job description

cPort Credit Union is currently accepting applications for a Digital Experience Manager. This position will report to the AVP of Digital and Financial Solutions and will be part of a team focused on providing innovative digital and payment solutions that create a reliable and positive member experience.

The Digital Experience Manager will focus on the day-to-day management of cPort’s digital channels, including Alkami, our eBanking core, online account opening and lending systems, business services, digital payment systems, and other desktop and mobile digital services.

This role will serve as a key resource for both our members and internal team, providing support with digital-related questions, issues, and troubleshooting.

Location:

Training at our main office in Portland, with the potential to be hybrid.

Responsibilities

• Ability to partner with vendors to troubleshoot and expedite more complex system or member-impacting issues and help expedite resolution.
• Assist with the research, implementation, testing, and rollout of new digital products, enhancements, and projects.
• Help develop and maintain procedures, documentation, and internal resources related to our digital services.
• Communicate digital changes, enhancements, outages, and other important information.

Qualifications

• Provide leadership and support to the team.
• Strong communication skills and proficient in Microsoft Office products.
• A bachelor’s degree or relevant experience in digital banking.

cPort Credit Union takes pride in providing our members with exceptional, personalized service in a friendly, team-oriented environment.

We offer competitive wages, bonus and wellness programs, and an excellent benefits package for full-time employees, including

• health, dental, vision, and life insurance
• 401(k)
• paid holidays and vacation time
• tuition reimbursement
• career advancement opportunities