Digital Banking & Onboarding Lead

Paylocity; Hyannis (MA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Tuition reimbursement

Job summary

Cape & Coast Bank is seeking a Digital Banking Manager to lead digital banking, mobile banking, and online account opening initiatives. You will coordinate platforms, workflows, and vendor integrations to deliver seamless customer experiences.

The role emphasizes owning end‑to‑end digital initiatives, partner collaboration, and driving measurable improvements across the digital channel landscape.

Qualifications

• Bachelor's degree required in Business/Info Systems/Finance or related field.
• Experience with digital banking, online account opening, or related platforms.
• Experience managing vendor tickets, system issues, and third‑party integrations.
• Strong requirements gathering, testing, change management, and production validation skills.

Responsibilities

• Owns consumer and business digital banking, mobile banking, online account opening, and digital onboarding tools.
• Configures platforms, workflows, entitlements, disclosures, and vendor capabilities.
• Leads new digital banking features, vendor releases, integrations, and product enhancements.
• Manages vendor tickets, incidents, defects, and escalation processes.
• Develops business requirements, test plans, and user documentation for digital initiatives.
• Coordinates UAT, regression testing, and release readiness with multiple stakeholders.
• Monitors enrollment, utilization, conversion, and performance metrics.
• Identifies root causes and implements sustainable improvements to reduce friction and risk.
• Maintains procedures, platform inventories, release notes, and audit evidence.

Skills

Management

Technical Aptitude

Project Management

Problem Solving

Communication

Organization

Confidentiality

Customer Focus

Education

Bachelor's Degree in Business, Information Systems, Finance, or related field

Job description

Cape & Coast Bank is seeking a Digital Banking Manager to lead digital banking, mobile banking, and online account opening initiatives. You will coordinate platforms, workflows, and vendor integrations to deliver seamless customer experiences.

The role emphasizes owning end‑to‑end digital initiatives, partner collaboration, and driving measurable improvements across the digital channel landscape.