AVP of Digital Services

First Capital Federal Credit Union; West Manchester Township (York County); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k benefits

Paid vacation

Paid holidays

Job summary

First Capital Federal Credit Union in York, PA is seeking an AVP of Digital Services to lead our digital banking and Contact Center operations.

In this leadership role, the ideal candidate will oversee our Contact Center and full suite of digital channels, including mobile and online banking, chat, online account opening, online loan applications, and emerging digital products. Join us in shaping how our members interact online with exceptional service.

Qualifications

• Minimum 3 years of management experience with Contact Centers or Customer Service.
• Minimum 3 years of experience in online services.
• Ability to manage multiple projects, meet production goals and deadlines.
• Ability to lead and manage a team to achieve organizational goals.
• Highly organized, self-motivated, customer-experience focused, able to work independently or in a team.
• Knowledge of payment systems including ACH, ATM, crypto, debit and credit cards is a plus.
• Ability to communicate and present effectively to all levels of the organization.

Responsibilities

• Oversee the Contact Center and full suite of digital channels.
• Lead digital banking and Contact Center operations.
• Shape how members interact with the Credit Union to ensure a seamless, personalized experience.

Skills

Management experience

Online services

Team leadership

Communication

Education

College degree preferred

Tools

Payment systems knowledge

Job description

First Capital Federal Credit Union in York, PA is seeking an AVP of Digital Services to lead and promote our digital banking and Contact Center operations.

In this key leadership role, the ideal candidate will oversee our Contact Center and full suite of digital channels, including mobile and online banking, chat, online account opening, online loan applications, and emerging digital products. The AVP of Digital Services will play a critical role in shaping how our members interact with the Credit Union, ensuring every member experience is seamless, intuitive, personalized, and aligned with our commitment to exceptional service. Join us in shaping the future of our members online and Contact Center experience.

We offer a very competitive salary and benefits package including medical, dental, vision, and 401k benefits, including paid vacation and paid holidays.

Specifications:

• A combination of education and experience is acceptable, college degree preferred.
• Minimum 3 years of management experience with Contact Centers or Customer Service.
• Minimum 3 years of experience in online services.
• Ability to effectively manage and complete multiple projects, meet production goals, and deadlines.
• Ability to lead and manage a team in achieving organizational goals
• Highly organized, self-motivated, customer experience focused and able to proactively work independently as well as within a team.
• Knowledge of key payment systems including ACH, ATM, crypto, debit and credit cards is a plus.
• Ability to communicate and present effectively to all levels of the organization, including Senior Management
• Demonstrate the ability to prioritize work assignments and handle multiple priorities.