Digital Experience & Innovation Strategist

Eversana; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

EVERSANA seeks a Digital Experience & Innovation Strategist to lead the strategy, design, and optimization of employee experiences across intranet, digital channels, and emerging conversational experiences.

You will analyze data and apply human-centered design, design thinking, service design, and employee insights to identify opportunities, shape future-state concepts, and create intuitive, engaging experiences.

Qualifications

• Experience leading large-scale digital/employee experience strategies.
• Internal communications experience is a plus.
• Proficiency with PowerPoint and Figma required.

Responsibilities

• Lead strategy, design, and optimization of employee experiences across intranet and digital channels.
• Analyze data and apply human-centered and service design to identify opportunities.
• Develop journey maps, experience architectures, prototypes and innovative solutions.
• Manage timelines and maintain high attention to detail.

Skills

Digital strategy

Experience architecture

Journey design

Human-centered design

Service design

Rapid prototyping

AI-enabled experiences

PowerPoint

Figma

Tools

PowerPoint

Figma

Job description

Digital Experience & Innovation Strategist

Leads and manages the strategy, design, and optimization of employee experiences across intranet, digital channels, and emerging conversational experiences. Analyzes data and applies human-centered design, design thinking, service design, and employee insights to identify opportunities, shape future-state concepts, and create intuitive, engaging experiences. Develop journey maps, experience architectures, prototypes, and innovative solutions that simplify complex employee needs and drive meaningful engagement and business impact. Needs to be hands-on, able to develop and manage timelines, and be detail-oriented.

Key Focus Areas

• Digital and conversational experience strategy
• Experience architecture and journey design
• Human-centered design and employee insights
• Service design and experience innovation
• Concept development and rapid prototyping
• Emerging technologies and AI-enabled experiences
• Experience optimization and continuous improvement

We need someone with large agency or large enterprise experience who understands high-quality strategy and writing. Internal communications experience. PowerPoint and Figma experience. All your information will be kept confidential according to EEO guidelines.

Additional Information: Our Cultural Beliefs

• Patient Minded - I act with the patient's best interest in mind.
• Client Delight - I own every client experience and its impact on results.
• Take Action - I am empowered and hold myself accountable.
• Grow Talent - I own my development and invest in the development of others.
• Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters - I speak up to create transparent, thoughtful, and timely dialogue.
• Embrace Diversity - I create an environment of awareness and respect.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA's benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers.

At EVERSANA, we are proud to be a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to the market and support the patients who depend on them.

Our jobs, skills and talents are unique, but together we make an impact every day.

We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.

We are EVERSANA.

We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at .