Director, Experience Strategy

Eversana; Chicago (IL); Hybrid; USD 123,000 - 170,000; Full time

Job summary

EVERSANA is seeking a Director of Experience Strategy to lead omnichannel design and optimization for healthcare and life sciences brands. You will shape customer journeys using real-time data, content, and insights, partnering with clients and internal teams to deliver measurable impact.

You will drive core deliverables, mentor a team, and help grow our capabilities in personalization and modular content while advancing DEI and patient-focused outcomes.

Qualifications

• Bachelor’s degree in marketing, communications, or a related field.
• 8+ years of experience in Omnichannel Strategy, Experience Strategy, Digital Strategy, or a related field
• Experience in the Pharmaceutical, Biotech, or Healthcare Marketing industries
• Strong communication and presentation skills, with the ability to articulate complex ideas clearly to diverse audiences and senior stakeholders.
• Strong analytical skills, with experience using data and customer research to inform strategic decisions
• Expertise with Microsoft Office tools
• Proficiency with digital collaboration and journey mapping tools
• Working knowledge of marketing automation and CRM platforms
• Adept at using AI systems and frameworks

Responsibilities

• Lead the execution of core Experience Strategy deliverables, including Website/IVA Strategy and Omnichannel Plan.
• Partner with leadership on advanced omnichannel plans and personalization strategies.
• Understand end-user needs and improve user flows to reduce friction and improve accessibility.
• Create briefs andImplementation documentation for program execution.
• Analyze data to generate insights and translate into data-backed strategic recommendations.
• Support management on organic growth and new business initiatives.
• Collaborate with senior leadership to define innovative deliverables driving client success.
• Demonstrate commitment to diversity, equity and inclusion through development and inclusive behaviors.
• All other duties as assigned

Skills

Omnichannel strategy

Experience strategy

Digital strategy

Strong communication

Analytical skills

Microsoft Office

Miro

Mural

Airtable

Veeva

Salesforce Marketing Cloud

Adobe

AI systems

Education

Bachelor's degree

Tools

Microsoft Office

Miro

Mural

Airtable

Veeva

Salesforce Marketing Cloud

Adobe

Job description

• Job Family: CX, UX, SEO Content Strategy
• Compensation: USD 122,570 - USD 170,000 - yearly

Company Description

EVERSANA INTOUCH®is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

Job Description

WHAT DOES A DIRECTOR, EXPERIENCE STRATEGY DO?

The Director of Experience Strategy leads the design and optimization of omnichannel experiences that connect brand purpose to customer needs through real-time data, content, user needs, technology, and insight. As an expert in digital channels and omnichannel integration, this individual identifies opportunities to innovate and activate personalized customer journeys by collaborating internally, with clients and agency partners.

Lead the execution of core Experience Strategy deliverables, including Website/IVA Strategy, Omnichannel Plan, Content Plan and recommendations, etc.,

Partner with XS leadership on advanced omnichannel plans, personalization strategies, and modular content initiatives

Understand end-user needs and provide double clicks into user flows to reduce friction while enabling optimal accessibility & inclusivity

Ensure alignment with overall brand strategy and create tactical briefs, implementation documentation for program execution

Analyze qualitative and quantitative data to generate actionable insights and translating into compelling, data-backed stories and strategic recommendations for clients

Support manager and Experience Strategy leadership on organic growth and new business initiatives

Collaborate with senior leadership to define and develop new, innovative deliverables that drive client success and agency growth

Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

All other duties as assigned

Qualifications

WHAT ARE WE LOOKING FOR?

• Bachelor’s degree in marketing, communications, or a related field.

8 years (or more) of experience in Omnichannel Strategy, Experience Strategy, Digital Strategy, or a related field

Experience in the Pharmaceutical, Biotech, or Healthcare Marketing industries

Strong communication and presentation skills, with the ability to articulate complex ideas clearly to diverse audiences and senior stakeholders.

Strong analytical skills, with experience using data and customer research to inform strategic decisions

Expertise with Microsoft Office tools (e.g., PowerPoint, Word, Excel, etc.,)

Proficiency with digital collaboration and journey mapping tools (e.g., Miro, Mural, Airtable)

Working knowledge of marketing automation and CRM platforms (e.g., Veeva, Salesforce Marketing Cloud, Adobe, etc.,)

Adept at using AI systems and frameworks

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always InnovateI am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, itrepresentsthe low and high end of the salary range for this position and is not applicable to locations outside of theU.S.Compensation will bedeterminedbased on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers .More information about EVERSANA’s benefits package can be found at eversana.com/careers . EVERSANA reserves the right tomodifythis base salary rangeand benefitsat any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [e-mail] .