Digital Experience & Endpoint Systems Engineer

Atrium Staffing LLC; New York (NY); On-site; USD 41,000 - 69,000; Part time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium Staffing LLC is seeking a Digital Experience & Endpoint Systems Engineer for a contract role in New York City. The role blends advanced endpoint troubleshooting with systems administration across Windows and macOS environments, requiring expertise in endpoint management, Microsoft infrastructure, and digital employee experience monitoring.

You will use Nexthink and/or ControlUp to monitor endpoint health, perform root-cause analysis, implement long-term improvements, and automate tasks

Qualifications

• 7+ years of IT support, endpoint engineering, or systems administration experience.
• Strong hands-on troubleshooting experience across Windows and macOS environments.
• Hands-on experience with Nexthink and/or ControlUp is required.
• Previous systems administration or systems engineering experience, including junior-level responsibilities.
• Strong experience with endpoint management tools such as Intune, SCCM/MECM, or Jamf.
• Experience with Microsoft 365, Azure, Entra ID, and Active Directory.
• Strong understanding of endpoint deployment, patch management, provisioning, and configuration.
• Experience performing advanced root-cause analysis across hardware, software, and backend systems.
• Working knowledge of PowerShell scripting and automation.
• Understanding of networking fundamentals, including DNS, DHCP, and VPN.
• Ability to troubleshoot independently and collaborate with cross-functional Technical teams.
• Strong communication, documentation, and problem-solving skills.

Responsibilities

• Provide advanced Level 3 technical troubleshooting across Windows and macOS environments.
• Investigate complex hardware, software, operating system, and connectivity issues.
• Perform root-cause analysis and implement long-term solutions to recurring problems.
• Utilize Nexthink and/or ControlUp to monitor endpoint health, investigate performance issues, and improve user experience.
• Administer and manage endpoint environments using Microsoft Intune, SCCM/MECM, Jamf, or similar technologies.
• Support Microsoft 365, Azure, Entra ID, Active Directory, and related infrastructure.
• Configure and maintain device policies, application deployments, patching, and provisioning processes.
• Perform systems administration and engineering tasks, including configuration management, troubleshooting, and infrastructure improvements.
• Assist with endpoint security, compliance, device management, and lifecycle administration.
• Develop and maintain PowerShell scripts or automation to improve operational efficiency.
• Collaborate with Infrastructure, Security, and Service Desk teams to resolve escalated issues.
• Identify recurring technical issues and recommend proactive improvements to system reliability and performance.

Skills

Windows

macOS

Nexthink

ControlUp

Intune

SCCM/MECM

Jamf

Microsoft 365

Azure

Entra ID

Active Directory

PowerShell

DNS

DHCP

VPN

Root cause analysis

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Tools

Nexthink

ControlUp

Job description

Client Overview:

Our client is a well-established nonprofit organization dedicated to supporting important social initiatives. The organization operates in a collaborative, mission-driven environment and relies on secure, reliable technology to support employees across multiple locations. They are seeking an experienced Digital Experience & Endpoint Systems Engineer for a contract opportunity in New York City.

Salary/Hourly Rate:

Up to $50/hr

Position Overview:

This Digital Experience & Endpoint Systems Engineer role combines advanced endpoint troubleshooting with hands-on systems administration and engineering responsibilities. The ideal candidate has a strong background in Windows and macOS environments, endpoint management, Microsoft infrastructure, and digital employee experience monitoring. The position requires hands-on experience with Nexthink and/or ControlUp, along with experience performing systems administration or engineering tasks beyond traditional desktop support. The Digital Experience & Endpoint Systems Engineer will be responsible for investigating complex technical issues, identifying root causes, improving endpoint performance, and implementing long-term solutions across the organization's technology environment.

Responsibilities of the Digital Experience & Endpoint Systems Engineer:

• Provide advanced Level 3 technical troubleshooting across Windows and macOS environments.
• Investigate complex hardware, software, operating system, and connectivity issues.
• Perform root-cause analysis and implement long-term solutions to recurring problems.
• Utilize Nexthink and/or ControlUp to monitor endpoint health, investigate performance issues, and improve user experience.
• Administer and manage endpoint environments using Microsoft Intune, SCCM/MECM, Jamf, or similar technologies.
• Support Microsoft 365, Azure, Entra ID, Active Directory, and related infrastructure.
• Configure and maintain device policies, application deployments, patching, and provisioning processes.
• Perform systems administration and engineering tasks, including configuration management, troubleshooting, and infrastructure improvements.
• Assist with endpoint security, compliance, device management, and lifecycle administration.
• Develop and maintain PowerShell scripts or automation to improve operational efficiency.
• Collaborate with Infrastructure, Security, and Service Desk teams to resolve escalated issues.
• Identify recurring technical issues and recommend proactive improvements to system reliability and performance.

Required Experience/Skills for the Digital Experience & Endpoint Systems Engineer:

• 7+ years of IT support, endpoint engineering, or systems administration experience.
• Strong hands-on troubleshooting experience across Windows and macOS environments.
• Hands-on experience with Nexthink and/or ControlUp is required.
• Previous systems administration or systems engineering experience, including junior-level responsibilities.
• Strong experience with endpoint management tools such as Intune, SCCM/MECM, or Jamf.
• Experience with Microsoft 365, Azure, Entra ID, and Active Directory.
• Strong understanding of endpoint deployment, patch management, provisioning, and configuration.
• Experience performing advanced root-cause analysis across hardware, software, and backend systems.
• Working knowledge of PowerShell scripting and automation.
• Understanding of networking fundamentals, including DNS, DHCP, and VPN.
• Ability to troubleshoot independently and collaborate with cross-functional Technical teams.
• Strong communication, documentation, and problem-solving skills.

Preferred Experience/Skills for the Digital Experience & Endpoint Systems Engineer:

• Previous experience as a Systems Administrator, Systems Engineer, Endpoint Engineer, or EUC Engineer.
• Experience with Windows 365, Azure Virtual Desktop, or cloud-based desktop environments.
• Familiarity with endpoint security tools, device compliance, and vulnerability remediation.
• Experience with Microsoft Autopilot, Apple Business Manager, or NinjaOne.
• Experience supporting large enterprise environments with high ticket volumes.
• Experience developing scripts to automate endpoint management and troubleshooting.
• Experience identifying performance trends and improving overall device fleet health.

Education Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred, or equivalent professional experience.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3