Digital Experience & AI Enablement Specialist - weforum

OpenTalent; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

World Economic Forum in New York is expanding its Digital Experience & AI Enablement role to drive adoption of core digital and AI-enabled products across internal teams and external users. The role focuses on practical automation, user coaching, and fostering an internal AI champion community.

The position reports to the Head of Digital Success & Support and collaborates with the Digital Success & Support Team across multiple offices in New York and San Francisco.

Qualifications

• Strong ability to drive adoption of digital and AI-enabled products.
• Experience enabling users through practical, use-case-based change management.
• Ability to design lightweight automations and workflows to boost productivity.
• Excellent collaboration with cross-functional teams and stakeholders.
• Proactive in guiding users to adopt and build practical digital solutions.

Responsibilities

• 50% User Enablement, Digital Product & AI adoption
• 30% Workflow automation & user coaching
• 20% AI Champion community management

Skills

Digital adoption

Workflow automation

AI community management

Job description

Please Note: This role requires the ability to work on site 3 days per week per company policy.

The annual salary range for this role is $90,000 - $100,000 in New York.

The World Economic Forum, committed to improving the state of the world, is the International Organization for Public-Private Cooperation. The Forum engages the foremost political, business and other leaders of society to shape global, regional and industry agendas.

Our digital products provide individuals and organizations that engage with the Forum internally and externally a seamless and efficient way to gain knowledge and strategic insights, develop and nurture connections, and drive collective action. As we continuously evolve our offerings, we're expanding our Digital Experience Office to drive this vision further.

Why We Are Recruiting

The World Economic Forum is transforming into an Intelligent Workplace — seamlessly integrating human-centered work with intelligent agents to enable AI-driven collaboration and workflow transformation. To support this vision, we are expanding the Digital Success & Support Team with a new role: Digital Experience & AI Enablement Specialist . This position will contribute to the adoption and effective use of the Forum's core digital and AI-enabled products across internal teams and external users, while continuously identifying opportunities to streamline workflows through practical automation.

This is an ideal opportunity for someone who is passionate about optimizing technology, partnering closely with users, and championing the adoption of digital and AI-powered platforms that make a tangible difference in everyday work.

Reporting Lines & Interactions

The Digital Experience & AI Enablement Specialist will report to the Head of Digital Success & Support in Geneva and will work closely with the Intelligent Workplace Product Team and internal stakeholders across the New York and San Francisco offices.

Breakdown of main responsibilities

• 50% User Enablement , Digital Product & AI adoption
• 30% Workflow automation & user coaching
• 20% AI Champion community management

The successful candidate will be assessed on

• Drive adoption of core digital and AI products by enabling users through practical, use-case-based change management , including targeted sessions, clear guidance, and self-service resources.
• Identify opportunities to streamline repetitive tasks and improve user productivity through the design and development of lightweight automations, workflows, and AI-enabled solutions
• Help manage a community of internal AI champions that promotes innovation and supports adoption across teams.
• Act as a primary point of contact for user questions and feedback , ensuring efficient adoption and continuous improvement of the user experience.
• Guide users to explore, adopt, and build practical digital solutions independently.