Digital Executive – Experience Design Executive

Jobtailor

California (MO)

On-site

USD 180,000 - 240,000

Full time

42 hours ago

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Job summary

Jobtailor seeks an experienced Experience Design leader to guide a large, enterprise-scale organization shaping digital experiences across portfolios, products, platforms, and customer journeys. You will champion XD as a strategic capability, drive governance and roadmaps, influence executive decisions, and deliver measurable, user-centered outcomes in regulated environments.

This role partners with Product, Technology, Marketing, Operations, Risk, and Compliance to align experiences with

Qualifications

15+ years of experience leading product, experience, or design orgs for large-scale digital products.
10+ years leading and inspiring geographically distributed teams.
Outstanding portfolio demonstrating excellence in experience design and end-to-end multidisciplinary product design.
Proven track record of shipping, scaling, and sustaining customer-facing digital products.
Experience partnering with cross-functional product, marketing, design, legal, risk, and engineering teams.
Ability to shape business strategy and influence executive decision making.
Expertise translating complex business, customer, and technology challenges into scalable experience strategies.
Strong executive presence and ability to influence senior leaders and drive enterprise-wide outcomes.
Experience establishing governance models, prioritization frameworks, investment strategies, and organizational mechanisms.
Ability to lead AI-enabled transformation and apply emerging technologies.
Exceptional people leadership, coaching, performance development, talent assessment, organizational design.
Understanding of human-centered design, product strategy, customer experience, service design, Lean UX, Design Sprints, and Agile.
Experience in large, complex, highly regulated environments.
Hands-on organizational change leadership and strategic communications.
Strong portfolio management, workforce planning, and capacity optimization.
Exceptional communication, storytelling, listening, and facilitation skills.
Documented history of delivering measurable business outcomes through customer-centered strategies.

Responsibilities

Lead a multidisciplinary organization shaping and delivering enterprise-scale digital experiences.
Represent Experience Design as a strategic business capability and influence enterprise direction.
Shape experience strategy across portfolios, products, platforms, and customer journeys.
Lead and develop a high-performing interdisciplinary organization and leadership bench.
Partner with executive leaders across Product, Technology, Marketing, Operations, Risk, Compliance, and Lines of Business.
Communicate Experience Design vision, priorities, OKRs, and principles while monitoring progress.
Shape XD-wide decisions, frameworks, standards, and ways of working.
Define approaches for solving complex customer, associate, and business problems.
Establish experience quality standards, decision frameworks, and review mechanisms.
Champion AI-enabled design transformation and integrate emerging technologies.
Translate enterprise strategy into experience visions, roadmaps, and measurable outcomes.
Drive alignment across product ecosystems and create scalable experience solutions.
Advise executives through narratives, evidence, and strategic thinking.
Partner with Marketing and Brand leaders on cohesive customer experiences.
Review work hands-on, challenge assumptions, and raise the quality bar.
Evaluate and benchmark product and service experiences using research, data, and digital patterns.
Lead workforce strategy, organizational planning, and capacity management.
Drive portfolio governance, prioritization, dependency management, delivery oversight, and continuous improvement.
Champion inclusive, accessible, trustworthy experiences in a regulated environment.
Create and deliver visual storytelling, executive communications, presentations, and thought leadership content.

Skills

Experience Design Leadership

AI-Enabled Transformation

Human-Centered Design

Portfolio Management

Organizational Change Leadership

Executive Presence

Governance Models

Capacity Optimization

Customer Experience

Design Systems

Complex Initiative Execution

Agile

Cross-Functional Collaboration

Strategic Thinking

Education

Bachelor’s Degree in a related field or equivalent work experience

Tools

Figma

GitHub Copilot

Cursor

Claude Code

Job description

Responsibilities

Lead a multidisciplinary organization shaping and delivering enterprise-scale digital experiences
Represent Experience Design as a strategic business capability and influence enterprise direction
Shape experience strategy across portfolios, products, platforms, and customer journeys
Lead and develop a high-performing interdisciplinary organization and leadership bench
Partner with executive leaders across Product, Technology, Marketing, Operations, Risk, Compliance, and Lines of Business
Communicate Experience Design vision, priorities, OKRs, and principles while monitoring progress
Shape XD-wide decisions, frameworks, standards, and ways of working
Define approaches for solving complex customer, associate, and business problems
Establish experience quality standards, decision frameworks, and review mechanisms
Champion AI-enabled design transformation and integrate emerging technologies
Translate enterprise strategy into experience visions, roadmaps, and measurable outcomes
Drive alignment across product ecosystems and create scalable experience solutions
Advise executives through narratives, evidence, and strategic thinking
Partner with Marketing and Brand leaders on cohesive customer experiences
Review work hands-on, challenge assumptions, and raise the quality bar
Evaluate and benchmark product and service experiences using research, data, and digital patterns
Lead workforce strategy, organizational planning, and capacity management
Drive portfolio governance, prioritization, dependency management, delivery oversight, and continuous improvement
Champion inclusive, accessible, trustworthy experiences in a regulated environment
Create and deliver visual storytelling, executive communications, presentations, and thought leadership content

Requirements

15+ years of experience leading product, experience, or design organizations responsible for large-scale customer-facing digital products and services
10+ years leading and inspiring people, including large, geographically distributed, multidisciplinary teams through multiple layers of leadership
Outstanding portfolio demonstrating excellence in experience design and end-to-end multidisciplinary product design
Proven track record of shipping, scaling, and sustaining customer-facing digital products and experiences
Experience partnering with cross-functional product, marketing, design, legal, risk, and engineering teams
Ability to shape business strategy and influence executive decision making
Expertise translating complex business, customer, and technology challenges into scalable experience strategies and measurable outcomes
Strong executive presence and ability to influence senior leaders and drive enterprise-wide outcomes
Experience establishing governance models, prioritization frameworks, investment strategies, and organizational mechanisms
Ability to lead AI-enabled transformation and apply emerging technologies
Exceptional people leadership, coaching, performance development, talent assessment, organizational design, and leadership development capabilities
Expert understanding of human-centered design, product strategy, customer experience, service design, systems thinking, Lean UX, Design Sprints, and Agile
Experience in large, complex, highly regulated environments
Hands-on organizational change leadership, strategic communications, and complex initiative execution
Strong portfolio management, workforce planning, capacity optimization, and organizational planning capabilities
Exceptional communication, storytelling, listening, and facilitation skills
Documented history of delivering measurable business outcomes through customer-centered strategies
Deep understanding of modern experience design across web, mobile app, conversational, AI-driven, and emerging interaction models
Strong financial and business acumen
Highly proficient with modern design, design systems, AI-enabled creation, and design-to-code platforms, including Figma, GitHub Copilot, Cursor, and Claude Code
Highest level of integrity and management of confidential information
Bachelor’s Degree in a related field or equivalent work experience

Core Competencies

Demonstrates expertise in leading multidisciplinary teams to shape and deliver enterprise-scale digital experiences, with a strong focus on experience design, strategic business capability, and AI-enabled transformation. Proven ability to influence executive decision-making and drive measurable outcomes through customer-centered strategies in complex, regulated environments.

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