Digital Engagement Officer

Mercer University; Illinois; Hybrid; USD 14,000 - 19,000; Part time

Job summary

Mercer University is seeking a Digital Engagement Officer to engage alumni, parents, and friends via phone outreach and personalized video messages. The role blends public relations with fundraising and runs from September through April on the Macon campus, with remote video work offering flexible scheduling.

The position is open to both federal work-study and regular wage students, starting at $12.00 per hour and requiring excellent communication and confidentiality.

Qualifications

• Currently enrolled student eligible for federal work-study or regular wage.
• Excellent verbal and customer service skills.
• Ability to maintain donor confidentiality.
• Availability to work at least one 3-hour calling shift per week and create videos remotely.
• Start and end dates provided.

Responsibilities

• Send texts, emails, and video messages to engage constituents.
• Record personalized video messages following scripts while sharing your Mercer experience.
• Call current and prospective donors to update contact information and request support.
• Present Mercer positively and professionally to reflect the University’s mission.
• Interviews will be conducted and paid training provided.

Skills

Verbal communication

Customer service

Confidentiality

Video messaging

Phone outreach

Education

Work Study eligible

Tools

Video messaging portal

Job description

Job Family: Student Regular Wage, Student Work Study

Department: University Advancement

Supervisor: Josh Thompson

Job Title: Digital Engagement Officer

Job Description: A Digital Engagement Officer will make connections with alumni, parents, faculty, staff and friends through digital and traditional phone outreach. This is both a public relations and fundraising job with two major components – making phone calls from our call center on the Macon campus, and creating personalized video messages to send to constituents through an online portal. The job lasts from September through April. Both federal work study and regular wage (non-work study) students may apply.

Responsibilities

• Send texts, emails, and video messages on behalf of Mercer to engage constituents and advance its mission
• Record personalized video messages for University constituents by following scripts while sharing your own positive experience at Mercer
• Contact current and prospective donors by phone to update contact information and ask for financial support for the University
• Present a positive image of the University while being a reflection of the University’s mission at all times
• Excellent verbal and customer service skills are required.
• Successful applicants will be able to present themselves and the University in a courteous, professional, and friendly manner and be able to ask for contributions to Mercer.
• Ability to maintain confidentiality of donor information is essential.
• Must work at least one three-hour calling shift per week in addition to remote work creating videos.
• Interviews will be conducted and paid training will be provided.

What you can gain from this position

• Connect and network with Mercer alumni and friends
• Fundraising and communication skills
• Make a difference for yourself, your classmates, and your University

Pay Rate: Starting at $12.00 per hour

Scheduled Hours: 6

Start Date: 09/11/2026

End Date: 04/30/2027

Mercer Student Employment – About Us

Student employees are vital to the success of Mercer University. At Mercer, we are dedicated to helping students find meaningful on-campus jobs and ensuring that students maximize the value of their employment experiences. We believe that having an on-campus job helps students become more involved with the Mercer University community, provides valuable work experience, helps build transferable skills, and habits that will benefit future career options. Moreover, on-campus jobs provide financial rewards.

Important Note: In adherence to the Immigration Control Act of 1986, all student employees must complete an Employment Eligibility Verification Form (I-9) and present documentation verifying citizenship or permanent residency. You will not be allowed to begin work until the I-9 form has been completed and properly certified.

The required documents include either a valid US Passport, certificate of US citizenship, alien registration card with photograph OR two of the following documents: a state driver's license, validated student ID card, original social security card, birth certificate.