Digital Engagement Acquisition Specialist

Zions Bank; Las Vegas (NV); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off (PTO)

401(k) plan with company match

Tuition Reimbursement

Mental health benefits

Job summary

Zions Bank is looking for a Digital Engagement Acquisition Specialist to join our Client Acquisition team in Las Vegas, NV. This role will support client acquisition for our affiliate banks and requires in-office work 5 days a week.

Responsibilities include engaging online visitors through real-time chat, assisting with banking services, and educating clients on product features. Candidates should have at least 1 year of relevant experience in sales and customer service.

Benefits include medical insurance, paid time off, and a 401(k) plan with company match.

Qualifications

• 1+ years experience in inside sales, branch banking, or customer service.
• Must have good customer service, problem resolution, and communication skills.
• Ability to use a variety of computer software.

Responsibilities

• Provide real-time support to online prospects and customers.
• Engage with online visitors through real-time chat.
• Capture and route qualified opportunities.

Skills

Inside sales experience

Customer service skills

Problem resolution skills

Verbal communication

Written communication

Digital banking knowledge

Education

High School diploma or equivalent

Job description

Digital Engagement Acquisition Specialist to join our Client Acquisition team. Employees in this role will support client acquisition for one of our affiliate banks, Vectra bank. Position is 5 days per week in-office (Monday - Friday) and is located at Nevada State Bank corporate office in Las Vegas, NV.

Essential Functions

• Provides real time support to prospects and customers who engage with the bank through online channels.
• Responsible for engaging and supporting online visitors through real-time chat by providing timely assistance, answering questions, and guiding users through their digital banking experience.
• Uncover client needs by asking thoughtful, clarifying questions to identify financial goals and pain points.
• Educate prospects and clients on the bank's products, features, and digital tools to ensure a clear understanding of available solutions.
• Recommend appropriate next steps such as connecting with a banker, scheduling appointments, or accessing additional resources.
• Assist users who begin but do not complete applications to support conversion of abandoned applications.
• Maintain a consistent, customer-centric tone that enhances the digital experience and reinforces the bank's online service reputation.
• Capture and route qualified opportunities to branch and business banking partners.

Qualifications

• 1+ years experience in inside sales, branch banking, and services, customer service or other directly related experience. A combination of education and experience may meet job requirements.
• Working knowledge of sales, customer service, retention skills and banking products and services.
• Must have good customer service, problem resolution and communication skills, both verbal and written.
• Ability to use a variety of computer software.
• Ability to cross sell bank products.
• Requires initiative and ability to recognize opportunities.
• High School diploma or equivalent.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day)
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Pay range (depending on experience): $24 - $26/hour