Teller Supervisor (Eastern / St. Rose Branch)

Nevada State Bank; Henderson (NV); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Life and disability insurance

Paid holidays and PTO

401(k) plan with company match

Tuition reimbursement

Job summary

Nevada State Bank is seeking a Teller Supervisor (Client Service Associate Lead) for the Eastern / St. Rose branch in Las Vegas, NV. You will lead the daily client service team, coach staff on customer service, sales, and operations, and expand client base with cross-selling of bank services.

The role focuses on service excellence, risk control, and branch performance, with opportunities for growth, benefits from day one, and a supportive culture aligned with NSB values.

Qualifications

• 2+ years banking or customer service experience.
• Advanced knowledge of cashiering and bank products.
• Solid balancing and math skills.

Responsibilities

• Lead daily client service associates.
• Coach staff to improve customer service and sales.
• Develop action plans to meet branch goals.
• Ensure the branch provides quality service and protects against loss.
• Maintain advanced knowledge of branch operations.
• Cross-sell bank products and assist clients in banking.
• Process cash transactions and other duties as needed.
• Perform other duties as assigned.

Skills

Customer service

Balancing

Cash handling

Cross-selling

Math skills

Attention to detail

Education

High School diploma

Job description

Nevada State Bank, a division of Zions Bancorporation, N.A., was founded on Dec. 9, 1959 by 12 businessmen full of Nevada’s pioneering spirit. As a full-service bank, we offer a complete range of consumer, private, and business banking services. Our colleagues regularly volunteer in their communities and have been dedicated to helping make Nevada a better place to live for more than 60 years. By embracing the bank’s Core Values of extraordinary service, adaptability, teamwork, communication, development, accountability, community, and respect—we have built a culture of service and engagement. NSB has a commitment to career development through tuition reimbursement and continuous learning opportunities, in addition to other competitive benefit offerings. We offer medical benefits on day one, 401k matching, and paid holidays. With a strong belief in diversity, equity, and inclusion, NSB offers several colleague-led diversity forums with the intent to ensure representation and cultural sharing among our colleagues. At Nevada State Bank, we truly believe that it matters WHO you work with.

We are now accepting applications for a Teller Supervisor (Client Service Associate Lead) to join the team located at our Eastern / St. Rose branch in Las Vegas, NV. Branch hours Monday through Friday.

Essential Functions

• Leads the daily activities of client service associates.
• Coach and counsel branch staff to improve customer service, sales and operational skills by providing on-the-job training.
• Help develop action plans to meet individual and branch goals.
• Ensure the branch provides quality service while protecting against loss.
• Maintain advanced knowledge of branch operations.
• If needed, supervise branch activities in the absence of, or in conjunction with branch management team.
• Expand client base through successful selling and coaching techniques including lending applications, cross-selling of bank services and products and assisting clients in every area of banking.
• If needed, be responsible for processing cash transactions and other customer service duties within the branch.
• Perform other duties as assigned.

Qualifications

• 2+ years banking, cashiering, customer service, balancing, other related experience, or successful completion of company approved training.
• Advanced knowledge of cashiering, balancing, debits, credits, bank products and/or banking.
• Working knowledge of math.
• Must have solid balancing and customer service skills.
• Ability to cross-sell bank products based on clients needs.
• High School diploma or equivalent.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day)
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Pay range (depending on experience): $21.50 - $23.66/hour