Sr. Commercial Systems Analyst (Central Or Eastern time zone)

Distalmotion SA; Cleveland (OH); On-site; USD 85,000 - 115,000; Full time

Job summary

Distalmotion SA, based in Cleveland, Ohio, is looking for a Sr. Commercial Systems Analyst. In this pivotal role, you will manage the Salesforce platform, ensuring data integrity and driving commercial analytics.

The ideal candidate will have a Bachelor's degree and over 5 years of CRM experience, particularly with Salesforce, as well as proficiency in BI tools like Tableau. You will collaborate with various departments to enhance go-to-market strategies and improve operational efficiency.

This role represents a unique opportunity to impact the global adoption of robotic surgical technologies.

Qualifications

• 5+ years of experience in CRM, preferably Salesforce.
• Expert-level knowledge of BI tools like Tableau.
• Experience in project management with a focus on technical projects.

Responsibilities

• Manage Salesforce configurations to ensure system integrity.
• Analyze sales data to optimize performance metrics.
• Collaborate with cross-functional teams to improve processes.

Skills

CRM (Salesforce)

CPQ (Conga/Salesforce)

BI tools (Tableau, Pigment)

SQL

Python

Project management

Education

Bachelor's degree

Tools

Salesforce

Tableau

Pigment

Job description

About Distalmotion

Distalmotion is a global MedTech company with a mission to expand access to the benefits of robotic surgery through simplified and flexible robotic technology. Its DEXTER® robotic surgical system empowers more surgeons and sites of care—including hospital outpatient departments (HOPDs) and ambulatory surgical centers (ASCs)—to adopt robotic-assisted minimally invasive surgery. Designed to integrate seamlessly into existing surgical workflows, DEXTER is easily moved, quickly set up, and adaptable to operating rooms of any size. The system is commercially available in the United States and Europe. Distalmotion is headquartered in Lausanne, Switzerland, with a U.S. office in Cleveland, Ohio.

Position Overview

The Sr. Commercial Systems Analyst is the global architect of our global Sales and Marketing CRM (Salesforce/SFDC) and plays an integral part of designing commercial models, analysis, and dashboards leveraging data and tools from our tech stack, including Salesforce, Trackwise, Conga/Salesforce CPQ, and BI tools (i.e., Tableau, Pigment). You own the complete lifecycle of commercial analytics and CRM strategy (SFDC), bridging the gap between complex data and executive decision-making. Acting as the connective tissue between Commercial Operations, IT, and the business, you translate business needs into scalable technical solutions. Your goal is to ensure data integrity across our global platforms and to transform raw operational data into the strategic insights and user‑centric reporting dashboards that drive our global growth.

Duties and Responsibilities

Data-Driven Sales Optimization

• Technical Administration: Serve as the hands‑on expert for Salesforce, managing configurations, automated flows, security, and overall system health.
• Performance Intelligence: Analyze sales performance, pipeline metrics, and forecasting using SFDC, Trackwise, & BI platforms (Tableau, Pigment, etc.) to structure and translate raw data into actionable performance improvements.
• Data Architecture: Architect and streamline end‑to‑end data integration frameworks to synchronize large‑scale commercial datasets to ensure single “source of truth” for cross‑departmental reporting and commercial decision‑making.
• Strategic Modeling: Design and maintain multi‑dimensional commercial models to assess the impact of market shifts and strategy changes.
• KPI Governance: Develop high‑visibility reporting and spearhead data hygiene initiatives to ensure integrity across all business systems.

Commercial Process Improvement

• Operational Excellence: Optimize end‑to‑end sales processes—including quoting, contracting, and order flow—while ensuring alignment with pricing and approval controls.
• Scalable Standardization: Implement and support standardized workflows within SFDC and collaborate with other internal teams to identify and update other existing tools to drive global commercial efficiency.

Cross-Functional Collaboration

• Strategic Partnership: Collaborate with Sales, Marketing, Finance, Customer Service, and Supply Chain to optimize go‑to‑market strategies and deliver on commercial KPIs.
• Executive Visualization: Design dashboards with a tailored UX that simplifies complex data into clear, visual insights for leadership.
• SFDC Roadmap & Delivery: Lead the on‑time end‑to‑end rollout of new features, managing everything from initial requirement gathering and external consultants to global user training.
• Operational Support: Provide daily troubleshooting and bug‑fix management for CRM and CPQ platforms to ensure high system uptime.
• Project Alignment: Partner with Commercial Ops and Marketing leaders to prioritize initiatives and lead alignment and execution of requirements, deliverables, and schedule for all departments involved.

Technical Expertise

• CRM, CPQ, & BI Mastery: 5+ years of hands‑on experience with CRM (Salesforce), CPQ (Conga/Salesforce), and BI (Pigment, Tableau) tools. Must be an expert‑level administrator with deep knowledge of Flow Builder, Custom Objects, and Data Architecture.
• Advanced Analytics: Expert‑level capabilities in Tableau and Excel; experience with EPM tools (Pigment/Anaplan), and multidimensional business modeling is essential.
• Technical Literacy: Proficiency in SQL, Python for database querying and dashboard coding (both preferred); exposure to ERP systems (QAD) and Quality Management tools (Trackwise) preferred.
• Project Leadership: 2+ years of technical project management experience, overseeing the full lifecycle from requirement gathering to UAT and global training.

Commercial & Operational Acumen

• Industry Context: Experience working in a regulated environment (Medical Device or MedTech preferred) with specific knowledge of contracting/pricing workflows (capital equipment sales knowledge preferred).
• Strategic Communication: Ability to translate complex technical concepts for non‑technical stakeholders and executive leadership.
• Process Engineering: Proven track record of mapping complex commercial processes and implementing scalable, standardized business solutions with attention to detail.
• Execution Mindset: High degree of autonomy and perseverance; able to prioritize multiple high‑stakes projects in a fast‑paced environment.
• Education: Bachelor’s degree required; Salesforce certifications are a plus.

Distalmotion is an equal opportunity employer committed to building a diverse and inclusive workplace.