Digital Customer Engagement Manager for Scaled Growth

LE1000 Veradigm LLC; United States; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Veradigm is seeking a Customer Success Manager, Digital Customer Engagement to oversee a portfolio of digitally supported accounts and drive renewal-ready outcomes. You’ll monitor health signals, execute playbooks, and surface growth opportunities while partnering with Product, Support, and CXOps to deliver value.

This hybrid role requires data-driven decision making and strong communication in a healthcare technology environment.

Qualifications

• 2-4 years of customer-facing experience in success/AM or related role.
• Experience managing multiple accounts in digital engagement models.
• Strong understanding of customer lifecycle, adoption, and retention concepts.

Responsibilities

• Manage a large portfolio of digitally supported customer accounts.
• Monitor health signals, product usage, and engagement levels.
• Execute trigger-based outreach based on risk or growth opportunities.
• Collaborate with Product, Support, and CXOps to improve outcomes.

Skills

Customer Success

Account Management

Data-driven

Dashboards

Communication

Tools

Gainsight

Salesforce

Job description

Veradigm is seeking a Customer Success Manager, Digital Customer Engagement to oversee a portfolio of digitally supported accounts and drive renewal-ready outcomes. You’ll monitor health signals, execute playbooks, and surface growth opportunities while partnering with Product, Support, and CXOps to deliver value.

This hybrid role requires data-driven decision making and strong communication in a healthcare technology environment.