Digital Content Manager, Participant Communications

Fidelity Investments

Covington (KY)

On-site

USD 70,000 - 95,000

Full time

3 days ago

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Job summary

Fidelity Investments is seeking a Digital Content Manager to oversee setup and deployment of participant communications. You will collaborate with Workplace Investing, Personal Investing, and external vendors to produce timely, compliant content across email, web, and print channels.

The role requires HTML/CSS expertise, strong project management, customer service focus, and attention to detail. You’ll interact with multiple internal partners and maintain quality across high-volume workflows in

Qualifications

HTML/CSS experience required.
Strong organizational, interpersonal and project management skills.
Ability to manage and service multiple projects on a timely basis and produce accurate output.
Attention to detail.
Customer service skills.
Quality Assurance skills/awareness.
Inclination toward active learning.
Ability to work under pressure to satisfy tight project deadlines.
Ability to work in a fast paced, high volume production environment.
Written and verbal communication skills to interact with internal business partners.
MS Office skills.
Salesforce, COP and SDL Tridion experience a plus.

Responsibilities

Create or edit content related to participant communications, including email, web or print communications using templates with minor HTML and CSS modification
Setup, configure and publish content to be executable for deployment
Quality check content, as needed
Work with requestors to gain approvals of communications
Work with internal business partners to clarify requirements, prioritize delivery and schedule communications