Digital Content Manager

Fidelity Investments; Covington (KY); On-site; USD 70,000 - 95,000; Full time

Job summary

Fidelity Investments is seeking a Digital Content Manager to oversee setup and deployment of participant communications. You will collaborate with Workplace Investing, Personal Investing, and external vendors to produce timely, compliant content across email, web, and print channels.

The role requires HTML/CSS expertise, strong project management, customer service focus, and attention to detail. You’ll interact with multiple internal partners and maintain quality across high-volume workflows in

Qualifications

• HTML/CSS experience required.
• Strong organizational, interpersonal and project management skills.
• Ability to manage and service multiple projects on a timely basis and produce accurate output.
• Attention to detail.
• Customer service skills.
• Quality Assurance skills/awareness.
• Inclination toward active learning.
• Ability to work under pressure to satisfy tight project deadlines.
• Ability to work in a fast paced, high volume production environment.
• Written and verbal communication skills to interact with internal business partners.
• MS Office skills.
• Salesforce, COP and SDL Tridion experience a plus.

Responsibilities

• Create or edit content related to participant communications, including email, web or print communications using templates with minor HTML and CSS modification
• Setup, configure and publish content to be executable for deployment
• Quality check content, as needed
• Work with requestors to gain approvals of communications
• Work with internal business partners to clarify requirements, prioritize delivery and schedule communications

Skills

HTML/CSS

Project management

Communication skills

Attention to detail

Customer service

Quality Assurance

MS Office

Salesforce

COP

SDL Tridion

Tools

Salesforce

COP

SDL Tridion

Job description

The Digital Content Manager is responsible for the setup and deployment of participant communications in partnership with the Workplace Investing and Personal Investing organizations and outside vendors. The associate will work with various internal business partners, including Communication Consultants/Analysts, Project Managers, Campaign Managers, and Operations to set up, edit and manage content, and ensure timely delivery of communications. The messaging and material may be educational, regulatory or services in nature.

• Create or edit content related to participant communications, including email, web or print communications using templates with minor HTML and CSS modification
• Setup, configure and publish content to be executable for deployment
• Quality check content, as needed
• Work with requestors to gain approvals of communications
• Work with internal business partners to clarify requirements, prioritize delivery and schedule communications

The Expertise And Skills You Bring

• HTML/CSS experience required
• Strong organizational, interpersonal and project management skills
• Ability to manage and service multiple projects on a timely basis and produce accurate output
• Attention to detail
• Customer service skills
• Quality Assurance skills/awareness
• Inclination toward active learning
• Ability to work under pressure to satisfy tight project deadlines
• Ability to work in a fast paced, high volume production environment
• Written and verbal communication skills to interact with internal business partners
• MS Office skills
• Salesforce, COP and SDL Tridion experience a plus

The Team

We support a variety of business partners within the WI Business Unit with their participant communications needs. Our job is to ensure we execute quality communications in a timely manner for our business partners. We also provide consultative solutions while partnering with our technologies team to meet participant communications needs through several electronic and paper channels. Your role will require you to be highly engaged with an ability to think on your feet and manage multiple tasks independently throughout the course of your workday.

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category:

Communication

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.