Digital Contact Strategy Analyst

Toyota Motor Engineering & Manufacturing North America, Inc. Company; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Toyota Motor Engineering & Manufacturing North America, Inc. Company is seeking a Digital Contact Analyst to partner with Operations and Strategy teams to shape the digital contact roadmap.

You will drive customer insights and deliver data-driven recommendations across Email, SMS and Push channels in a collaborative environment. Join a proactive team focused on improving the customer experience and advancing strategic initiatives through cross-functional execution and clear communication with

Qualifications

• Minimum bachelor’s degree in communications, digital marketing or related field.
• Experience in digital contact or digital marketing preferred.
• Strong written and verbal communication skills.
• Ability to analyze data and present insights.

Responsibilities

• Support major projects and initiatives to drive business outcomes.
• Develop customer lifecycle roadmaps for digital contact channels.
• Create, measure, and refine digital contact tests to optimize strategy.
• Identify gaps in processes and recommend improvements.
• Collaborate with stakeholders across functions to enable business growth.
• Prepare communications and presentations for leadership audiences.

Skills

Relationship building

Project management

Digital marketing

Collaboration

Organizational skills

Communication & analysis

MS Office

Education

Bachelor's degree in Communications / Digital Marketing

Tools

Microsoft Office

Job description

Toyota Motor Engineering & Manufacturing North America, Inc. Company is seeking a Digital Contact Analyst to partner with Operations and Strategy teams to shape the digital contact roadmap.

You will drive customer insights and deliver data-driven recommendations across Email, SMS and Push channels in a collaborative environment. Join a proactive team focused on improving the customer experience and advancing strategic initiatives through cross-functional execution and clear communication with