Digital Contact Strategy Analyst

Toyota North America; Chandler (AZ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

401(k) plan

Employee discounts

Job summary

Toyota North America seeks a Digital Contact Analyst to partner with Operations and Operations Support, shaping the strategic roadmap for digital contact channels (Email, SMS, Push). This role focuses on customer insights, process improvement, and cross-functional collaboration to drive the Toyota Financial Services ecosystem.

The analyst will contribute to strategic roadmaps, plan initiatives, and help translate insights into actionable steps, ensuring a customer-centric experience across

Qualifications

• Experience in Digital Contact or Digital Marketing
• Bachelor’s degree in relevant field
• Strong stakeholder management and communication skills
• Ability to build relationships with internal and external audiences
• Experience with cross-functional project management

Responsibilities

• Support major projects driving business outcomes and advance strategy
• Develop and implement strategic roadmaps for Digital Contact Channels
• Analyze and refine digital contact campaigns and tests
• Collaborate with stakeholders to map processes and opportunities
• Create communications and presentations for leadership and teams
• Manage internal and supplier partnerships for content and journeys
• Contribute expertise to innovate digital contact optimization

Skills

Relationship building

Project management

Digital Marketing

Collaboration

Organizational skills

Verbal, written, analytical

Microsoft Office

Education

Bachelor’s degree in Communications, Digital Marketing, Digital Strategy

Tools

Salesforce Marketing Cloud

HubSpot

Brevo

Job description

Toyota North America seeks a Digital Contact Analyst to partner with Operations and Operations Support, shaping the strategic roadmap for digital contact channels (Email, SMS, Push). This role focuses on customer insights, process improvement, and cross-functional collaboration to drive the Toyota Financial Services ecosystem.

The analyst will contribute to strategic roadmaps, plan initiatives, and help translate insights into actionable steps, ensuring a customer-centric experience across