Digital Communications Specialist – Debt Recovery & Consumer Care

Messerli Kramer, P.A.; Plymouth (MN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

HSA & FSA Accounts

401K with 4% company contribution

Paid time off

Paid holidays

Company Paid Life Insurance

Employee Assistance Program

Onsite parking and gym

Job summary

Messerli Kramer, a trusted Twin Cities law firm since 1965, seeks a full-time, in-person DIGITAL COMMUNICATIONS SPECIALIST to join our team in Plymouth, MN. This role handles all digital communications with regards to consumer facing emails, supporting our efforts to recover outstanding debts while providing a positive consumer experience.

Key duties include emailing consumers, negotiating repayments, data entry with tracking, and maintaining confidentiality.

Qualifications

• High School Diploma or GED required.
• 1–2 years in collections, call center, sales, or related experience preferred.

Responsibilities

• Communicating with Consumers and 3rd parties by email.
• Ensure compliance with client restrictions when communicating.
• Negotiate debt repayments according to standards.
• Maintain professional demeanor and positive consumer experience.
• Enter data into outbound emails and track responses.
• Review consumer files and maintain confidentiality.

Skills

Communication

Negotiation

Data entry

Confidentiality

MS Office

Outlook

Excel

Time management

Education

High School Diploma/GED

Tools

MS Office

Job description

Messerli Kramer, a trusted Twin Cities law firm since 1965, seeks a full-time, in-person DIGITAL COMMUNICATIONS SPECIALIST to join our team in Plymouth, MN. This role handles all digital communications with regards to consumer facing emails, supporting our efforts to recover outstanding debts while providing a positive consumer experience.

Key duties include emailing consumers, negotiating repayments, data entry with tracking, and maintaining confidentiality.