Legal Account Resolution Specialist

Messerli Kramer, P.A.

Plymouth (MN)

On-site

USD 26,000 - 33,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid time off

Paid holidays

Life Insurance

Employee Assistance Program

Free parking

Onsite gym

Flexible scheduling

Job summary

Messerli Kramer, a trusted Twin Cities law firm since 1965, is seeking a full-time Legal Account Resolution Specialist (Collector) to join our Plymouth, MN team. The role focuses on recovering outstanding debts on client accounts by negotiating to satisfy the debt quickly while maintaining a positive consumer experience.

Starting pay is $19/hour with monthly bonuses and a ramp-up period to boost earnings. This position offers a stable, professional office environment, with a weekends-free

Qualifications

High school diploma or GED required.
1-3 years collections experience or related roles preferred.
Strong communication and negotiation skills; ability to handle pressure.

Responsibilities

Communicate with consumers via phone.
Basic skiptracing and data entry
Negotiate repayment of debts to firm/client standards
Maintain professional demeanor and positive consumer experience
Accurately enter data into the database & tracking system
Review consumer files with confidentiality

Skills

Excellent communication

People skills

Bilingual English/Spanish

Organized

Negotiation

Education

High School Diploma/GED

Tools

MS Office

Job description

$1,000 Sign-on Bonus After Successfully Completing 90 Days***

Description

$1,000 Sign-on Bonus After Successfully Completing 90 Days***

***NO WEEKENDS***

***Veterans Strongly Encourage to Apply***

$19/hour base, plus monthly bonus:

*$600 starting monthly Bonus Guarantee while on Training Ramp Up Plan, equates to $22.46/hour
*After Training Ramp Up, Average Collectors earn between $1,200-$2,400 in monthly bonuses, equates to ~$29.38/hour
*High Performing Collectors earn between $3,000-$6,000 or more in monthly bonuses, equates to ~$44.96/hour

Summary

Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time Legal Account Resolution Specialist (Collector) to join our team in Plymouth, MN. The Legal Account Resolution Specialist (Collector) position will recover outstanding debts on client accounts by creating a positive consumer experience while negotiating to satisfy the debt quickly and responsibly. Looking for individuals driven to meet and exceed goals to maximize their bonus potential.

Essential Functions And Duties

Communicating with Consumers via phone
Basic skiptracing
Negotiating repayment of debts according to firm/client standards
Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions
Accurately enter data into database & tracking system
Review consumer files, keeping confidentiality at the highest level

Benefits & Perks Include

Medical, Dental, & Vision Insurance
HSA & FSA Accounts
401K, with 4% company contribution (after 1 year of service)
Paid time off (17 days per year)
Paid holidays off (7 days per year + a floating holiday)
Company Paid Life Insurance
Employee Assistance Program
Building amenities include: Free parking, onsite restaurant, & onsite free gym
Flexible Scheduling

Collections Bonus

Collectors are eligible for a monthly bonus based off their performance metrics. Collectors must work a full calendar month following the two (2) weeks in training to be eligible. Bonuses are paid on the second pay period of the following month.

Requirements

Required Education & Experience

High School Diploma/GED
1-3 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required

Competencies

Excellent communication and people skills
Organized, self-motivated, and goal-oriented
Ability to manage stressful situations while maintaining composure
Ability to be confident and engaging as well as polite and compassionate
Attention to detail and ability to reason and think quickly when negotiatingWorking knowledge of MS Office
Bilingual (English/Spanish) is a plus, but not required

Work Environment And Physical Demands

This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements.

All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A.

Wage Disclaimer: The starting wage for this position is $19.00/hour + monthly bonuses. The wage range for this position is $19.00/hour to $24.00/hour + monthly bonuses.

About Us

The Collection Division of Messerli Kramer, located in Plymouth, Minnesota, is one of most respected law firms in the legal collections industry. Practicing in nine states and supported by nearly 290 employees within our division, we are a leader in our field and large by industry standards. As a well-established firm, we have built a reputation for consistency, reliability, and long-term client partnerships—making us a stable, long-term employer. Our approach is rooted in treating consumers with respect and dignity, working collaboratively to find realistic solutions that help them resolve debt and move forward, while still achieving successful outcomes for our clients. This people-first philosophy is a core part of our culture and something we are proud to stand behind.

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